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1.7 Based on 101 reviews
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  • Customers like
    • Never will rent again 11
    • Nice car 4
    • Sense of humor of counter rep 2
  • Customers don't like
    • Payed more than agreed 13
    • Being lied to 13
    • Being overcharged 9
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I rented a car at a great price at Akron airport in Ohio, overall my experience was good. My only complaint was the representative when I first rented the car. She was unfriendly, rushed, and was rude I felt I needed to complain. When I returned the car the representatives I dealt with were wonderful

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Beware on any prepay with this company SCAM SCAM! Wish they had a ZERO star option...The Company runs A SCAM BEWARE people BEWARE! Booking # US388005020 CarTrawler Ref# 00325962 Pre-paid for a rental car in August, used our Debit/Visa Credit Bank Card and they of course had NO PROBLEM accepting and taking the payment out. So car is paid for and only due is airport taxes and sales tax. Of course when you get to the airport, they tell us they... Read more

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The car was great and so was the location but here's the thing. Don't ever go on a toll road ever with their cars!!! They will charge you "administrative fees" because of these tolls and you will pay for them well after you hve returned the car. Because the tolls roads in California aren't always clearly marked you wont know when you've been charged until waaaaaaaaaaay later. Now even though you pay your fines with South Bay Toll you will... Read more

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My wife and I rented a car from Dollar at the Denver Airport. I specifically asked about toll roads and toll charges, and was told "Don't worry about them, just take the road and we will bill you". I have received a bill from Dollarrentalfine.com for the $10.10 in tolls (that I owe) plus $60.00!! in so called administrative fees. Normally when there is an excessive charge at rental businesses there is a large sign mandated by law warning $9.99... Read more

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I am outraged by how Dollar staff ripped us off by selling to us useless toll charges after we had a 12 hours flight. I am conviced we were conned into it by a malevolent counter staff person. We told him we would drive 3 weeks from LA to SF and he managed to trick us into "signing" for a 12 USD a day toll charge knowing perfectly that we would be only occasional users of tolls at the beginning and end of our stay of this trip. He told us it... Read more

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Dollar car rental at JFK seem to specialise in employing rude people who accuse you of being a liar (for simply repeating what you were told when collecting the car). This is after not being given the car you have actually booked and paid for and instead supplying one with dents and scratches. They also made us wait for ages to both collect and return the car and tried to make out that they were doing us a favour for not charging us a late fee... Read more

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They charged me a government daily rate of 5.00 a day and other fees . I am not government employee. They will not correct and blame on me. I will NEVER deal with these cons again!

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I received a car from Dollar to drive to Boquete. Almost half way, 3 hours, into the trip the car broke down. I called the assistance line and they said they were closed. They left my family abandoned an night. The next day in the afternoon replaced the car after we had to get to the closest Dollar in Santiago. When we returned the car to the airport they had no one to assist us in getting the car checked in. They actually were there but on... Read more

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Paid $500 for 5 days more than I ever paid for an entire week with budget or Enterprise the car seat we rented was full of bugs had to exchange it for another one totally disgusting I will never rent with them again they are a rip-off!!!

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Reserved a big car ended up at pick up with a econo box . Payed way to much for it. Neved again

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