filters
state:
Show
city:
Show
product:
Show
I arrived in vegas and told the guy at the counter I DID NOT want the extra insurance. I come home and five days later was charged for it. They said I signed the agreement. They slipped it in there when I wasn't paying attention. Called customer service and they said...
Read more
1.0
#1126609
Reply to reviews
The counter representative trained to sell ad ons was rude and surly when I declined them. She persisted with fear tactics hardsell after I politely declined. Forced to pay over $70 for an easy pass or be fined, a total rip off. I went through 2 tolls total. The car...
Read more
#1126489
Reply to reviews
Was told that she had been with Dollar for 22 years. "since you rent regularly YOU should know our policy" We were overcharged for the rental to begin with. I was going to bury my brother who had just died unexpectedly from Stage 4 Cancer. Dollar may know know what...
Read more
1.1
I didn't like
  • Being overcharged
  • Resentavive was really rude
  • Cost
#1110104
Reply to reviews

Dollar Rent A Car - Low gas

Dollar Rent A Car
#1109815
2.1
Details
Paid for full tank of gas. Noticed when arrived at hotel that only had half a tank , £70 dollars for Half a tank.
Comment
Show
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

Dollar Rent A Car - Horrible customer service

Dollar Rent A Car
#1104247
1.0
Details
I had a rental car for 5 days which I was charged $150. I was stuck in Indiana for an additional 5 days due to Hurricane Irma. Dollar Rental wanted to charge me an additional $422 how to add 5 more days to my rental. The first customer service person I spoke with hung up on me when I told him that he wasn't very helpful and a disaster. I called back got the same answer. Not good customer service.
Comment
Show
Customer service

Dollar Rent A Car - Extravagant admin fees!!!!!

Dollar Rent A Car
#1104005
1.2
Details
We rented a car here and got somehow ended up with a $0.81 cent toll charge and Dollar is charging a $15.00 afmin fee!!!! I have emailed them and am going to call tomorrow to get this waived if the will! So frustrating
Comment
Show
Additional Fees
Billing Practices
Diversity of Products or Services
Price Affordability
Value for money

Dollar Rent A Car - Worst experinece

Dollar Rent A Car
#1065586
June 24 2017, We arrived at the Orlando International airport, to pick our MiniVan (that was reserved 1 month ago) , and they say they dont have one available, and that we will have to wait. There is 5 people before us with the same issue. Who's Running this business?
Comment
Show
I rented a car for 5 days for 150.00. My trip was extended 5 days due to hurricaine Irma. Dollar wanted an additional 422.00 for 5 more days (compact car). When i explained the situation i was told that was the best they could do. Thrn thr agent hung up on me when i...
Read more
1.0
#1104851
Reply to reviews
i have reserved a car from canada and prepaid in phoenix they ask for credit card for security deposit and they charge 192 dollar for extra insurance i did ask for,so my car rental was 150 can ,big time crooks don't rent from this criminals never again , better go and...
Read more
1.2
I didn't like
  • Over charge sell me insurance i did not approve
  • Sneaky upsell tactis
#1098878
Reply to reviews
Reserved car through Travelocity.com and purchased car rental insurance through Travelocity.com, too. At the Dollar counter, I was asked to sign the agreement for collision car insurance. I assumed that it is the same insurance booked through Travelocity. When I...
Read more
#1097366
Reply to reviews
Booked car on line but dollar service rep said they don't honor the insurance I took out on car because it is not their insurance; refused to honor AARP Senior discount; reserved car a month in advance, no car ready , waiting over an hour and would not provide upgrade...
Read more
Anonymous
Boss

I suspect that the real story is that the rental car company places the renter in primary position for any damage to the car, regardless of fault. This means the renter must c...

#1080010
Reply to reviews
Dollar Rent A Car - Obscene "Cleaning Charge"
Dollar Rent A Car - Obscene "Cleaning Charge"
Rented a car from LGA Dollar Rent A Car facility (LaGuardia in New York). Rental contract mentions NOTHING about any special animal cleaning services required. In fact only mention of "Animal" is in an exclusion for liability clause. Returned car, in a hurry, and yes...
Read more
Anonymous
Boss

They all charge for this. The fact that customers are in a hurry is besides the point. Berating the check-in agent was low class.Anytime a pet is in a rented accommodation, be...

3.0
I didn't like
  • Over charging for fees and misleading infromation from rep
  • 350 cleaning fee is preposterous
#1077539
Reply to reviews
... I got dooped by these crooks as well.... $400 in additional charges, including over $100 for $11 of toll charges. The men at the counter did not explain it, and it is impossible for tourists to know Florida's toll system. I have put forward 2 complaints, never got...
Read more
1.7
#1073681
Reply to reviews

Contact Dollar Rent A Car

Mailing Address:
Dollar EXPRESS Services Program
Dollar Rent A Car, Inc. P.O. Box 33167
Tulsa, OK 74153-1167
Phone:
(866) 776-6667
More

Dollar Rent A Car Products and Services

I rented a car from DFW in March of 2017, I was not told at the counter that if I did not purchase the $12.99 a day toll tag thru them, that I would be charged the toll fee as well as an additional $15 each use fee. I did not purchase the toll thinking that I would...
Read more
Anonymous
Boss

The toll procedure is normal. Name 1 rental car company that doesn't charge processing fees. If you've been renting for 20 years, you should know.And you should know that if t...

1.2
Product
I didn't like
  • Cost
  • Deceptive charges
  • Staff
#1072433
Reply to reviews