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I rented a car for 5 days for 150.00. My trip was extended 5 days due to hurricaine Irma. Dollar wanted an additional 422.00 for 5 more days (compact car). When i explained the situation i was told that was the best they could do. Thrn thr agent hung up on me when i...
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1.0
#1104851
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i have reserved a car from canada and prepaid in phoenix they ask for credit card for security deposit and they charge 192 dollar for extra insurance i did ask for,so my car rental was 150 can ,big time crooks don't rent from this criminals never again , better go and...
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1.2
I didn't like
  • Sneaky upsell tactis
  • Over charge sell me insurance i did not approve
#1098878
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Reserved car through Travelocity.com and purchased car rental insurance through Travelocity.com, too. At the Dollar counter, I was asked to sign the agreement for collision car insurance. I assumed that it is the same insurance booked through Travelocity. When I...
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#1097366
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Dollar Rent A Car - Horrible customer service

Dollar Rent A Car
#1104247
1.0
Details
I had a rental car for 5 days which I was charged $150. I was stuck in Indiana for an additional 5 days due to Hurricane Irma. Dollar Rental wanted to charge me an additional $422 how to add 5 more days to my rental. The first customer service person I spoke with hung up on me when I told him that he wasn't very helpful and a disaster. I called back got the same answer. Not good customer service.
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Customer service

Dollar Rent A Car - Extravagant admin fees!!!!!

Dollar Rent A Car
#1104005
1.2
Details
We rented a car here and got somehow ended up with a $0.81 cent toll charge and Dollar is charging a $15.00 afmin fee!!!! I have emailed them and am going to call tomorrow to get this waived if the will! So frustrating
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Additional Fees
Billing Practices
Diversity of Products or Services
Price Affordability
Value for money

Dollar Rent A Car - Worst experinece

Dollar Rent A Car
#1065586
June 24 2017, We arrived at the Orlando International airport, to pick our MiniVan (that was reserved 1 month ago) , and they say they dont have one available, and that we will have to wait. There is 5 people before us with the same issue. Who's Running this business?
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Dollar Rent A Car - Avis is the owner of dollar so they are responsible for them.

Dollar Rent A Car
#1059834
I arrived at dollar in Las Vegas and they didn't have any cars to rent.they said I was in line with a lot of others.how can hotwire and Avis(dollar) rent cars they don't have?they said they tried to call everyone but they lied nobody had calls they ruined a lot of trips and don't care.
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Booked car on line but dollar service rep said they don't honor the insurance I took out on car because it is not their insurance; refused to honor AARP Senior discount; reserved car a month in advance, no car ready , waiting over an hour and would not provide upgrade...
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#1080010
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Dollar Rent A Car - Obscene "Cleaning Charge"
Dollar Rent A Car - Obscene "Cleaning Charge"
Rented a car from LGA Dollar Rent A Car facility (LaGuardia in New York). Rental contract mentions NOTHING about any special animal cleaning services required. In fact only mention of "Animal" is in an exclusion for liability clause. Returned car, in a hurry, and yes...
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3.0
I didn't like
  • 350 cleaning fee is preposterous
  • Over charging for fees and misleading infromation from rep
#1077539
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... I got dooped by these crooks as well.... $400 in additional charges, including over $100 for $11 of toll charges. The men at the counter did not explain it, and it is impossible for tourists to know Florida's toll system. I have put forward 2 complaints, never got...
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1.7
#1073681
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I rented a car from DFW in March of 2017, I was not told at the counter that if I did not purchase the $12.99 a day toll tag thru them, that I would be charged the toll fee as well as an additional $15 each use fee. I did not purchase the toll thinking that I would...
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1.2
Product
I didn't like
  • Cost
  • Deceptive charges
  • Staff
#1072433
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I had a Horrible experience will never rent from Dollar Rental Cars again !!, I waited inline for 35-40 minutes to pickup my rental because there was only one rep at the counter, because the manager was busy with another complaining customer, I finally got my rental...
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1.0
I didn't like
  • Additional charges
#1063413
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I paid through the Internet in Australia for a car rental in Orlando. Then Dollar rent-a-car charged me again for the same car after returning the car. I have tried several times to contact Dollar rent a car via their complaints website, and no response. It appears...
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2.8
#1057520
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We were scammed by Dollar Rent-a-Car in Tampa FL in March of 2017. We paid $155 down on a compact car rental. We only owed $105 more upon arrival flying into Tampa from Pennsylvania. The girl at the Dollar/Thrifty/Hertz desk at Tampa offered us every possible up charge...
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2.2
I liked
  • Very nice toyota vehicle
  • Nice car
I didn't like
  • Deceptive charges
  • Failure to honor rate
  • Payed more than agreed
#1052646
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