Rented a card for the weekend in DFW, TX at Dollar through Expedia in March 2017 for a family wedding. Two days rental was $47.29.
We were told before we got there to ask the service rep about routes to take that were not toll roads, which we did so in front of witnesses. Apparently he mis-understood the simple question, or he intentionally chose to send us on toll roads. Note, that the toll roads in TX have no booths, and lack any information about how to pay the toll or even when the toll starts or stops. Two weeks after we returned home we received the form letter in the mail notifying us we owed Dollar $14.40 in tolls, and that, “on our behalf”, they paid the tolls, but were charging us $90.00 in administrative fees “as provided for the rental agreement”.
In reviewing other complaints after the fact, it is apparent this scam is not limited to TX. If you rent from Dollar, don’t be surprised when you get the real bill in the mail, especially when you ask their reps for help, something a reasonable person would do.
Product or Service Mentioned: Dollar Rent A Car Car Rental.
Reason of review: Toll Road Scam.
Monetary Loss: $104.
I didn't like: Over charging for fees and misleading infromation from rep.