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Dollar Rent A Car

Dollar Rent A Car
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Alexis G Jyq

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Verified Reviewer
| map-marker Brook Park, Ohio

Billing

Contains 4 confidential files for company representatives
Updated by user Feb 10, 2025

Back in 11/2024 I rented a suv for three weeks through booking group/ affirm. Booking group is connecting with Dollar car rental.

When I rented the suv, I had to used my credit card as hold until I returned suv to Dollar car rental.

I noticed on my credit card that Dollar charged the full amount on my credit card instead charging the amount to booking group. As of now, booking group is telling me that I owed them the full amount.

Original review Feb 03, 2025

In 11/2024, I booked a rental through Booking Group/Affirm. However, Dollar Car Rental charged the full amount on my credit card.

I called Booking Group and Affirm.

They told me I still owed them. Booking number B7137****.

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Resolved
Marlene V Goy

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Verified Reviewer
| map-marker Placerville, California

Resolved: Damage Waiver

Dollar Rent A Car - Damage Waiver
Updated by user Dec 03, 2024

Company fixed the issue and I have been provided with apology.

Original review Nov 15, 2024

Hello, I was charged a Damage Waiver fee of 174.95 on 10/29/2024. This is for Trip Id: 6537-****.

My confirmation number is L020474****. I have a Pre rental damage report #42272****from Unit #141**** pre rental damage report. The vehicle was damaged in multiple areas before I left the lot. I have a photocopy of the report.

Please reverse this fee.

Thank you! Marlene Vallee.

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Daniesha Guz
map-marker Sacramento, California

Overcharged and Finessed

They need to better explain all the charges and not add other charges in an effort to get a customer to upgrade to a new bigger vehicle bad customer service and never received my deposit after returning the vehicle in the same condition as I received it

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Kevin P Wxf

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Verified Reviewer
| map-marker College Park, Georgia

Wasted Time

I rented a car to visit family around Christmas. The car wouldn't start on the third day of the rental, a Sunday afternoon, due to a dead battery.

I was stranded at my hotel, so I called their roadside assistance. After waiting over an hour, the service tech came and jump-started the battery, but he said it was very drained and might not start the following morning when I had a returning flight. I called customer service again, and they said I had to return it to the airport for an exchange or take it to a shop for a repair (none were open on a Sunday evening). My only option was to exchange it, so I wouldn't risk missing my flight.

The airport was almost an hour from my hotel.

When I arrived there, they seemed annoyed, and I waited about 30 minutes for a replacement vehicle. All in all, it took about six to seven hours away from my visit with my family from the time it wouldn't start until I returned to my hotel, and they did not offer me anything for my trouble.

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Preferred solution: Full refund

User's recommendation: If you have trouble with your car, complain loudly or you'll get taken advantage

Ambree Kfz

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Verified Reviewer
| map-marker Montgomery, Alabama

Impossible to Reach a Human for Customer Service

My rental smelled like smoke and had a service needed warning. Tried to call about swapping the car here in Montgomery, AL after renting in Atlanta.

No one would answer my calls. Finally drive 25 miles to the Montgomery airport and was told Dollar had no vehicles to swap for me.

Horrible customer service. Will not rent from again

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Anonymous
map-marker New York, New York

M’y $500 deposit still hasn’t returned to my bank account.

My $500 car deposit was not released yet. Its been 48hr. I called my bank and they said it was Dollar who hasnt released it

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Dyann Ods

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Verified Reviewer
| map-marker Huntersville, North Carolina

Staff was unprofessional and lied

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Contains 1 confidential file for company representatives

I booked a car online at Charlotte international airport in NC.

when I went to get the car they lied and told me they did not have a car available and tried to upsell me on a different car for an extra $300. They then tried to give me an electric car, but told me I would be charged for additional coverage for insurance.

Then they lied again and said it was booked as a manager special and they give you the car they choose for you that it doesnt matter what you actually book online. That made no sense.

Then they had car that I had originally booked and then tried to charge me even more fees. Everything this girl said it was an absolute lie. Everything that came out of her mouth was a lie.

It was *** It was a rip off. She should be fired.

The guy should be fired. Your company should go in the *** trash.

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User's recommendation: Absolutely not

Lori G Pvp

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Verified Reviewer
| map-marker Las Vegas, Nevada

Concerns over recent rental

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To Whom It May Concern:

In May 2024, my husband booked a rental through Dollar Car Rental, booking number B6809****. A Nissan Pathfinder, or a similar car, was to be picked up at the Las Vegas Airport on October 5, 2024, at 12 pm. I called the rental location on October 4, 2024, to inform the rental office that our flight would not land until 12:30 pm. I was told that this was not a problem and that the rental would actually be available up to 48 hours after the listed reservation.

Upon arriving at the Las Vegas airport, we followed the directions on the rental voucher to go to the shuttle which would take us to the car. After not being able to find the location for the shuttle, we asked security who looked at the directions and also confirmed that they were not giving the correct location for pick-up. They directed us to another door, on a different level and opposite side of the building, which is where we picked up the shuttle.

After arriving at the car rental pick-up location, we went to the desk where we were told that it could possibly be two hours before we would be able to pick up our car, even though it was an hour and a half after our scheduled pick-up time of 12 pm. There was not a clear explanation given for the delay. Myself, my husband, two children, and luggage made our way to the garage for our car. In the garage, we found people in two lines on either side of a small office structure, and there were no employees to give directions. We got in line, which extended past the small building and almost back into the rental facility, to wait for our vehicle. After approximately 30 minutes, another customer got in line behind us and said that there was actually one line for SUVs and one line for cars. We checked with an employee who was pulling cars up and they confirmed that statement and told us we were in the wrong line. At this point, there were only approximately four groups in front of us, but when we had to move lines, we were back almost to the building again. A simple sign could have solved this problem if an employee was not available. When asked about the delay, an employee told us that it was a problem with third-party websites overbooking them and not communicating with them. This is not the customer's problem. Throughout the process, there were also employees who came on the scene who gave conflicting information, such as changing which line was for SUVs and even letting customers further back in the line get vehicles before others.

Finally, at 2:56 p.m., when they could not give us an estimate as to when a 7-passenger vehicle, which we had paid for, would be available, if at all. We asked to see if we could fit our luggage in a smaller vehicle, a Nissan Rogue. When it was determined that our luggage would fit, we consented to take that vehicle due to the fact that we had been traveling all day and that our scheduled plans were already having to be altered for the evening.

I am sending this email first to inform you about the way in which customers are served and treated at this rental facility. I am also requesting that we be refunded the price difference between the vehicle (a 7-passenger) that we reserved and the one that we ended up receiving (a 5-passenger), along with compensation for the time, changes in activities that had to be made, and the stress of the experience.

I look forward to hearing back from you soon. If additional information is needed, please let me know.

Booking Number B6809****

Dollar res. nr: K881355****

Rental Record: 40220****

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Pros:
  • Easy drop off in albuquerque
Cons:
  • Customer service at the location
  • Wait time and not getting the car size you reserved

Preferred solution: Price reduction

Resolved
Hugh S Vml

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Verified Reviewer
| map-marker Warwick, Rhode Island

Resolved: Need my 200.00 Deposit back please

Contains 2 confidential files for company representatives
Updated by user Nov 08, 2024

Company fixed the issue and I have been provided with apology. From what I could tell, the 200.00 dollar was never charged to my credit card, according to my bank.No further action is needed, thanks.

Original review Nov 01, 2024

Hello, I am trying to get my $200.00 deposit back from my rental from Providence, RI, and returned the vehicle to the same location. It was rented on September 11th, 2024, and returned on September 16th.

My Rental Record number is 37918****. I see no pending charge on my Credit Card when I check my account, so I am sure it has not been released.

Would you please check this and credit my Visa credit card back the $200.00 that I paid for the deposit? Thank you, Hugh Smith.

View full review
Loss:
$200
Pros:
  • I have had good luck in the past
Cons:
  • I used a third party vip cars this time mistake

Preferred solution: Full refund

User's recommendation: Don't use a 3rd Party, ever, stay with main stream companies.

Resolved
Hania Ihc

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Verified Reviewer

Resolved: Dispute a charge

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Updated by user Nov 25, 2024

Company fixed the issue and I have been provided with apology. Thru the Better Business Bureau

Original review Nov 18, 2024
While attempting to get home during Hurricane Milton, I rented a car in the Atlanta airport and specifically ask for a Toyota rav 4 or similar vehicle. I was assigned a dodge charger which it did not specify on the ticket.

I later noticed a $30.00 per day upcharge for this vehicle. Additionally, I prepaid tolls for 1 day. After leaving the airport, I called Dollar customer service to see if Orlando airport location was open to return the vehicle as I was only renting for 1 day. I was told they were closed and discovered not know when they would open.

I called again the following day and told the same thing. On the 3rd day I was told when they would open and how long I would have to return the vehicle. On returning, I was charged for 3 days of rental and 3 days of uncharged and tolls.

I complained and was told there was not a phone number to reach the manager who was unavailable. Who do I speak to with this???
View full review
Loss:
$155
Cons:
  • Car was not clean
  • Agent took advantage of us during a hurricane
  • Deceitful

Preferred solution: Price reduction

User's recommendation: RUN!!

Arian Wdh
map-marker Tampa, Florida

Paid for someone else rental car

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They rented one vehicle to two different people. Then used my credit card to pay for his rental. I was even charged his gas and road towels now

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Rahlondo L

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Verified Reviewer
| map-marker Norfolk, Virginia

Payment wasn't returned after cancellation

I ordered a car online on 12/24/2024 for a pick-up date on 12/26/2024. I cancelled it due to not having the physical card I used online to complete the purchase. I was given a cancellation number, but no funds have been returned to my account.

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Loss:
$211
Pros:
  • Accessibility
Cons:
  • Delay on returns

Preferred solution: Full refund

Jack M Jiy

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Verified Reviewer
| map-marker Bray, County Wicklow

Double charged on a booking

Dollar Rent A Car - Double charged on a booking
Dollar Rent A Car - Double charged on a booking - Image 2

Hello, I booked the car rental through booking.com in April which I prepaid the car through. After receiving the car and returning it I got my deposit back but was charged again through my credit card for the car itself

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Theresa W Bbe

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Verified Reviewer
| map-marker Oxnard, California

Prices and rsvp

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Contains 1 confidential file for company representatives
Updated by user Sep 20, 2024

I would like to thank both Henry and his staff. Since Dollar was a lowest price I tried with Dollar again, making sure that I rsvp through Dollars own site.

Called to confirm 5 hrs before hand.

It worked great. I look forward to making Dollar my go-to.

Original review Sep 16, 2024
On. September 11th I went to pick up my vehicle from Oxnard airport.

It was to be a sprint or similar size. I had it reserved with the complete breakdown of my confirmation number. And my priceline number as well once I got there. II was told that they did not have a sprint and that the only thing they had was a vehicle that was twice the amount.

Regardless of the fact that I had the reservation, he told me at the dollar's rental that they did not have that and the price line was incorrect when they offervehicles online for reservations. I was going to get a 3 day. Car rental for a $117 complete. I ended up with a 2 day car rental with a $200 deposit and a $156 for 2 days.

There was no assistance only that the gentleman kept saying. You can't count on that. You have to call directly to the airport rental office and go from there. I would appreciate some kind of assistance.

I don't understand this.
User's recommendation: Do not rely on dollar auto rental
because I was ripped offSince drop-off and nothing signed by me, I am questioning now if he will give me my $200.deposit back.

Do not use this location.
User's recommendation: Do not rely on dollar auto rentalCo I was ripped offSince drop-off and nothing signed by me, I am questioning now if he will give me my $200.
deposit back. Do not use this location.
User's recommendation: Do not rely on dollar auto rental
View full review
Loss:
$65

Preferred solution: Price reduction

User's recommendation: Call 24 hrs before pickup of vehicle.

Anonymous
map-marker Rottweil, Baden-Wurttemberg

Change of pick up time

Hello,

Unfortunately I cannot change my booking myself since I booked through another website. Reference 0D0TFR

We are going to rent a car at Palma de Mallorca airport on April 11 and our flight times changed so that we would like to pick up our car two hours early.

Do you have an email address of the dollar rent a car station at Palma de Mallorca airport so that I can get in contact with them?

Best regards

Daniel Schuller

(Booked through billiger-mietwagen.de bsp auto)

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