Dollar Rent A Car
Reviews and Complaints

First, this is my second review for Oxnard Airport. Last yr was my first time and rented from my priceline account.

They did not have a reservation for me, regardless of screenshot. I was told it's on me. Dollar guy said priceline does not always show. He said rent on Dollar site, and call and confirm sameday.

I posted on this site my review. The 2nd time was good, as the owner was there. I did ho in and update with a positive experience. 2025, the third time, and I have been overcharged again.

My rsvp was made with a charge of $66.76, and then when I brought the car back, Henry said no, it was $34 a day. I questioned the bill, and he said he gave me a free upgrade. I got a toyota corola. No where did I need nor want a fake upgrade.

I have all the documentation and do not want to go through my bank. Unfortunately, I did go through my bank to right the wrong. The $82.00 charge was credited and was resolved with a $15 dollar credit. I can't wrap my head around why the overcharge again.

Double-check all the small print. When I had to call CS, they said they could see the issue, but this dollar is a franchise, so they said to call out to the franchise owner.

Hello!

Hope this letter finds you well!

I have a feeling that i got charged twice for my Dollar car rent.

On april the 9th, i booked a car from your webpage from 10th to 22nd april (booking reference nr: US16707****, confirmation nr L187083****) and I was charged 370.01USD for that. Seconds later i wanted to change my reservation period to 16-22 april (new reference nr US16708****).

New rental period cost was 230.77usd, changing fee was 60..something and amendable sum was 75.24usd.

On april the 16th i went to your Dollar office and they charged me 722usd (500 deposit and 221.74 for the car rent), rental record nr. 83257****.

Once i returned the car on 22nd, couple of days later i received my 500usd deposit back.

The problem, however, is with the firstly paid sums which i paid on 9th april. I havent received that amendable 75.24 back nor 230.77usd back.

Question - what should we do to get those overpaid first sums back?

With Best Wishes

Chris Valk

I rented a car to visit family around Christmas. The car wouldn't start on the third day of the rental, a Sunday afternoon, due to a dead battery.

I was stranded at my hotel, so I called their roadside assistance. After waiting over an hour, the service tech came and jump-started the battery, but he said it was very drained and might not start the following morning when I had a returning flight. I called customer service again, and they said I had to return it to the airport for an exchange or take it to a shop for a repair (none were open on a Sunday evening). My only option was to exchange it, so I wouldn't risk missing my flight.

The airport was almost an hour from my hotel.

When I arrived there, they seemed annoyed, and I waited about 30 minutes for a replacement vehicle. All in all, it took about six to seven hours away from my visit with my family from the time it wouldn't start until I returned to my hotel, and they did not offer me anything for my trouble.

I booked a car online at Charlotte international airport in NC.

when I went to get the car they lied and told me they did not have a car available and tried to upsell me on a different car for an extra $300. They then tried to give me an electric car, but told me I would be charged for additional coverage for insurance.

Then they lied again and said it was booked as a manager special and they give you the car they choose for you that it doesnt matter what you actually book online. That made no sense.

Then they had car that I had originally booked and then tried to charge me even more fees. Everything this girl said it was an absolute lie. Everything that came out of her mouth was a lie.

It was *** It was a rip off. She should be fired.

The guy should be fired. Your company should go in the *** trash.