Dollar Rent A Car
Reviews and Complaints

I rented a car to visit family around Christmas. The car wouldn't start on the third day of the rental, a Sunday afternoon, due to a dead battery.

I was stranded at my hotel, so I called their roadside assistance. After waiting over an hour, the service tech came and jump-started the battery, but he said it was very drained and might not start the following morning when I had a returning flight. I called customer service again, and they said I had to return it to the airport for an exchange or take it to a shop for a repair (none were open on a Sunday evening). My only option was to exchange it, so I wouldn't risk missing my flight.

The airport was almost an hour from my hotel.

When I arrived there, they seemed annoyed, and I waited about 30 minutes for a replacement vehicle. All in all, it took about six to seven hours away from my visit with my family from the time it wouldn't start until I returned to my hotel, and they did not offer me anything for my trouble.

I booked a car online at Charlotte international airport in NC.

when I went to get the car they lied and told me they did not have a car available and tried to upsell me on a different car for an extra $300. They then tried to give me an electric car, but told me I would be charged for additional coverage for insurance.

Then they lied again and said it was booked as a manager special and they give you the car they choose for you that it doesnt matter what you actually book online. That made no sense.

Then they had car that I had originally booked and then tried to charge me even more fees. Everything this girl said it was an absolute lie. Everything that came out of her mouth was a lie.

It was *** It was a rip off. She should be fired.

The guy should be fired. Your company should go in the *** trash.

To Whom It May Concern:

In May 2024, my husband booked a rental through Dollar Car Rental, booking number B6809****. A Nissan Pathfinder, or a similar car, was to be picked up at the Las Vegas Airport on October 5, 2024, at 12 pm. I called the rental location on October 4, 2024, to inform the rental office that our flight would not land until 12:30 pm. I was told that this was not a problem and that the rental would actually be available up to 48 hours after the listed reservation.

Upon arriving at the Las Vegas airport, we followed the directions on the rental voucher to go to the shuttle which would take us to the car. After not being able to find the location for the shuttle, we asked security who looked at the directions and also confirmed that they were not giving the correct location for pick-up. They directed us to another door, on a different level and opposite side of the building, which is where we picked up the shuttle.

After arriving at the car rental pick-up location, we went to the desk where we were told that it could possibly be two hours before we would be able to pick up our car, even though it was an hour and a half after our scheduled pick-up time of 12 pm. There was not a clear explanation given for the delay. Myself, my husband, two children, and luggage made our way to the garage for our car. In the garage, we found people in two lines on either side of a small office structure, and there were no employees to give directions. We got in line, which extended past the small building and almost back into the rental facility, to wait for our vehicle. After approximately 30 minutes, another customer got in line behind us and said that there was actually one line for SUVs and one line for cars. We checked with an employee who was pulling cars up and they confirmed that statement and told us we were in the wrong line. At this point, there were only approximately four groups in front of us, but when we had to move lines, we were back almost to the building again. A simple sign could have solved this problem if an employee was not available. When asked about the delay, an employee told us that it was a problem with third-party websites overbooking them and not communicating with them. This is not the customer's problem. Throughout the process, there were also employees who came on the scene who gave conflicting information, such as changing which line was for SUVs and even letting customers further back in the line get vehicles before others.

Finally, at 2:56 p.m., when they could not give us an estimate as to when a 7-passenger vehicle, which we had paid for, would be available, if at all. We asked to see if we could fit our luggage in a smaller vehicle, a Nissan Rogue. When it was determined that our luggage would fit, we consented to take that vehicle due to the fact that we had been traveling all day and that our scheduled plans were already having to be altered for the evening.

I am sending this email first to inform you about the way in which customers are served and treated at this rental facility. I am also requesting that we be refunded the price difference between the vehicle (a 7-passenger) that we reserved and the one that we ended up receiving (a 5-passenger), along with compensation for the time, changes in activities that had to be made, and the stress of the experience.

I look forward to hearing back from you soon. If additional information is needed, please let me know.

Booking Number B6809****

Dollar res. nr: K881355****

Rental Record: 40220****

While attempting to get home during Hurricane Milton, I rented a car in the Atlanta airport and specifically ask for a Toyota rav 4 or similar vehicle. I was assigned a dodge charger which it did not specify on the ticket.

I later noticed a $30.00 per day upcharge for this vehicle. Additionally, I prepaid tolls for 1 day. After leaving the airport, I called Dollar customer service to see if Orlando airport location was open to return the vehicle as I was only renting for 1 day. I was told they were closed and discovered not know when they would open.

I called again the following day and told the same thing. On the 3rd day I was told when they would open and how long I would have to return the vehicle. On returning, I was charged for 3 days of rental and 3 days of uncharged and tolls.

I complained and was told there was not a phone number to reach the manager who was unavailable. Who do I speak to with this???

On. September 11th I went to pick up my vehicle from Oxnard airport.

It was to be a sprint or similar size. I had it reserved with the complete breakdown of my confirmation number. And my priceline number as well once I got there. II was told that they did not have a sprint and that the only thing they had was a vehicle that was twice the amount.

Regardless of the fact that I had the reservation, he told me at the dollar's rental that they did not have that and the price line was incorrect when they offervehicles online for reservations. I was going to get a 3 day. Car rental for a $117 complete. I ended up with a 2 day car rental with a $200 deposit and a $156 for 2 days.

There was no assistance only that the gentleman kept saying. You can't count on that. You have to call directly to the airport rental office and go from there. I would appreciate some kind of assistance.

I don't understand this.
User's recommendation: Do not rely on dollar auto rental
because I was ripped offSince drop-off and nothing signed by me, I am questioning now if he will give me my $200.deposit back.

Do not use this location.
User's recommendation: Do not rely on dollar auto rentalCo I was ripped offSince drop-off and nothing signed by me, I am questioning now if he will give me my $200.
deposit back. Do not use this location.
User's recommendation: Do not rely on dollar auto rental