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I arrived in vegas and told the guy at the counter I DID NOT want the extra insurance. I come home and five days later was charged for it. They said I signed the agreement. They slipped it in there when I wasn't paying attention. Called customer service and they said...
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1.0
#1126609
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Dollar Rent A Car - Nasty counter person. Hostile hard sell on insurance, gas.

The counter representative trained to sell ad ons was rude and surly when I declined them. She persisted with fear tactics hardsell after I politely declined. Forced to pay over $70 for an easy pass or be fined, a total rip off. I went through 2 tolls total. The car had stained seats. Rental was at Logan airport a couple of weeks ago. The Dollar website does not have contact information to let them know customer experience. Done with Dollar and its parent company Hertz.
#1126489
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Was told that she had been with Dollar for 22 years. "since you rent regularly YOU should know our policy" We were overcharged for the rental to begin with. I was going to bury my brother who had just died unexpectedly from Stage 4 Cancer. Dollar may know know what...
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1.1
I didn't like
  • Poor quality vehicle
  • Cost
  • Swenson location las vegas nv
#1110104
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Dollar Rent A Car - Low gas

Paid for full tank of gas. Noticed when arrived at hotel that only had half a tank , £70 dollars for Half a tank.
2.1
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#1109815
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I rented a car for 5 days for 150.00. My trip was extended 5 days due to hurricaine Irma. Dollar wanted an additional 422.00 for 5 more days (compact car). When i explained the situation i was told that was the best they could do. Thrn thr agent hung up on me when i...
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1.0
#1104851
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Dollar Rent A Car - Horrible customer service

I had a rental car for 5 days which I was charged $150. I was stuck in Indiana for an additional 5 days due to Hurricane Irma. Dollar Rental wanted to charge me an additional $422 how to add 5 more days to my rental. The first customer service person I spoke with hung up on me when I told him that he wasn't very helpful and a disaster. I called back got the same answer. Not good customer service.
1.0
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#1104247
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Dollar Rent A Car - Extravagant admin fees!!!!!

We rented a car here and got somehow ended up with a $0.81 cent toll charge and Dollar is charging a $15.00 afmin fee!!!! I have emailed them and am going to call tomorrow to get this waived if the will! So frustrating
1.2
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#1104005
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i have reserved a car from canada and prepaid in phoenix they ask for credit card for security deposit and they charge 192 dollar for extra insurance i did ask for,so my car rental was 150 can ,big time crooks don't rent from this criminals never again , better go and...
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1.2
I didn't like
  • Over charge sell me insurance i did not approve
  • Sneaky upsell tactis
#1098878
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Reserved car through Travelocity.com and purchased car rental insurance through Travelocity.com, too. At the Dollar counter, I was asked to sign the agreement for collision car insurance. I assumed that it is the same insurance booked through Travelocity. When I...
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#1097366
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Booked car on line but dollar service rep said they don't honor the insurance I took out on car because it is not their insurance; refused to honor AARP Senior discount; reserved car a month in advance, no car ready , waiting over an hour and would not provide upgrade...
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Anonymous
Boss

I suspect that the real story is that the rental car company places the renter in primary position for any damage to the car, regardless of fault. This means the renter must c...

#1080010
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