Contact Dollar Rent A Car Customer Service
How to Reach a Person at Dollar Rent A Car
Verified Contact Information
Toll-Free Number:
-
1-866-776-6667Toll-free member support services
Customer Service:
-
1-800-800-5252Toll-free Support Service
-
1-239-373-8102
-
1-800-800-3665
Dollar Rent A Car Emails:
Customer Service
General Info
Netherlands
Jobs/ Career
Dollar Rent A Car Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Dollar Rent A Car Phone Number
1 (866) 776-6667
Average Hold Time
00:04:13
Average Calls duration
4 minutes
Most Popular Dollar Rent A Car Email Address
rhelpdesk@dollar.com
Dollar Rent A Car Live Agent Availability
12% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
Call Volume by Day
View full overview ›
Dollar Rent A Car Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Dollar Rent A Car Phone Number | 1 (866) 776-6667 |
| Average Hold Time | 00:04:13 |
| Average Calls duration | 4 minutes |
| Most Popular Dollar Rent A Car Email Address | rhelpdesk@dollar.com |
| Dollar Rent A Car Live Agent Availability | 12% of callers successfully reach a real person |
| Issue Resolution Rate | Low (5% reported full resolution) |
| Dollar Rent A Car Customer Service Rating | 4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 85% phone, 15% email |
| Common Reasons for Contact | Request for information, return/ replace, payments and charges |
| Customer Effort Score | High Effort |
| Prepare before the call to Dollar Rent A Car | First and last name, order id or tracking number or phone number |
Call Volume by Day
Contact Information
Dollar Rent A Car Website:
Dollar Rent A Car Help Center:
Corporate Office Address:
Dollar Rent A Car, Inc
8501 Williams Rd
Estero,
Florida
33928
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8:30am - 4:30pm
Fax:
+1-877-449-1044
Summary of Dollar Rent A Car Customer Service Calls
3K
TOTAL
CALLS
CALLS
03:58
AVG CALL
DURATION
DURATION
5%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Dollar Rent A Car?
Payments and Charges Question:
- “Double charged on credit card”
- “Double charged”
- “Turning my car in early. Any rebate”
Request for Information Question:
- “Update credit card”
- “Reservation question”
- “Need confirmation email”
Return/ Replace Question:
- “Dates of my rental was changed and you guys are telling me that I need to pick up my rental today and it was changed and confirmed for 4/27”
- “Cost to change drop off location”
- “Change start time”
Product/ Service Question:
- “Booking issue”
- “Complaint about current car rental”
- “Need a car after the original one broke down”
Refund Question:
- “Did not refund full amount paid at the time of reservation.”
- Refund since I was bullied into taking a car I could not get in and out of due to my disability and because I had to add an extra driver fee due to my disability
- “A refund”
Activation/ Cancellation Question:
- “Trying to cancel rental or update times”
- “Cancel my reservation”
- “Could not book car rental needs to cancel”
Shipping and Delivery Question:
- “Location and pickup time”
- “Delayed airplane”
- “I have not received my refund”
Staff Question:
- “Not happy with service”
- “False customer service representative”
- Staff was unprofessional and lied
Account Question:
- “Membership”
- “Hold on bank account”
- “Hold on my account”
Cards Question:
- “Mỹ credit card”
- “Change credit card”
- “Changes on credit card”
Website/ Application Question:
- “Website won’t recognize confirmation number”
- “Site won't accept my dollar number”
Employment Question:
- “To pay off balance”
Other Question:
- “Rental issue”
- “Line”
- “Make reservations”
Compare Dollar Rent A Car Customer Service To
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Dollar Rent A Car