1/ I had booked a Dodge Charger. I had one in February from Herz and i wanten one from May 2 to May 9 2012.
Dollar had the lowest price for a Dodge Charger (or similar). When picking up the car they gave me a Chevrolet Impala because "all the Chargers were rented". Well, in the first place when I rent a car and pay for it in advance i expect that car to be waiting for me to pick it up. In the second place, there has to be a good chance that you get the car that you have booked.
This was however impossible at Dollar though BECAUSE THEY DO NOT HAVE DODGE CHARGERS AT ALL!!! My problem is that i could have rented an Impala cheaper at other rental companies but paid more for a Charger from Dollar!! SCAM NUMBER 1 !!
2/ I always return the car with a full tank of gas without any problem. As the voucher of Auto-Europe (another scam artist!) mentioned the obligation to pay for a full tank upon pickup, i asked Dollar whether i could return the car with a full tank.
This was confirmed by TWO dollar employees!! STILL i was charged $94 for a full tank of gas (ripoff rate) of which they know there always will be some (a lot!) left in the tank upon return!
SCAM NUMBER 2!!!
3/ Not the least disturbing was the fact that my stress because of all this, after 11 hours of travelling with another 2 hours ahead, was considered to be very amusing by the Dollar employees, the manager included! What a nightmare ; this car rental company operated by clowns and imbeciles without any respect for their customers, would be put out of business tomorrow if i had my way!
Monetary Loss: $300.