Not resolved
1.5
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
0 comments

I rented the car through Travelocity for six days (midsize) for a total of $168.Charged to my debit promptly.

When I picked up the car I made it clear that I didn't want additional insurance since I have that benefit for full coverage on my license. I declined any and they said they'd have to put a $280 additional charge while I had the car and it would be reimbursed. The woman spoke with an accent so I had a bit of a hard time understanding everything, but made it clear that I didn't want extras. I signed where she told me and off I went.

When I returned the car the guy at the intake garage printed off a piece of paper that read $243 charge (Atlanta airport). I was under the impression that they'd charge my card for the difference of the $168 I already paid and the $243 on the receipt. Nope, they charged the $243 two days later it showed up on my account. On the same receipt it showed everything I declined, but the really expensive insurance I supposedly accepted.

When I called I was told that I had signed an agreement and there was nothing I could do. I asked to speak to a supervisor and of course was told that wasn't an option since they have a signed agreement. I asked for an email copy of said agreement and I couldn't really understand her very well either. Talked fast and low.

It sounds like this is the standard operating procedure.

Why would I rent a car for six days and pay a grand total of $411.My airfare was only $300!

Review about: Dollar Rent A Car Car Rental.

Reason of review: Problems with payment.

Monetary Loss: $168.

Preferred solution: Full refund.

I didn't like: Insurance bait and switch.

Had an Experience with Dollar Rent A Car?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like