In May (it's now December) I rented a car in Las Vegas and returned it to Phoenix, paying a very high drop off fee. 2 different employees told me I would receive a $30 gas card, and I even confirmed with both of them that I didn't have to sign up for anything.
I was on the phone for over 2 hours today, getting transferred over 6 times, and no help was ever provided. When I spoke to a customer service representative at the end, all she could tell me was that she would me a voucher for my next rental. I really am not wanting to rent from them again, so I asked to speak with a supervisor. She LAUGHED at me and told me that she saw no need to take the matter further.
I contacted my cc company who is now handling the matter.
My card wasn't used fraudulently, but I was told something, which made me choose to go with this company over a different one, which is a fraudulent statement made by Dollar. After reading all of the other details made by previous customers, I will not be renting from this company again.
Review about: Dollar Rent A Car Car Rental.
Monetary Loss: $30.