Not resolved
1 comment

I reserved a rental car from Southwest.com for $141.40.Upon arriving at the airport, I handed the clerk my reservation and told her that the driver will have to be my husband since I was terribly ill.

She said, "no problem" and proceeded to check us out. My husband clicked on all the screens, trying to keep up, even though there were several people in line behind us. The clerk assured us he was just signing what was in our original reservation on the POS screen. However, she had failed to tell us, that she was including and additional $10 day for me, as an added driver, which I did not request, nor want.

Dollar is refusing to refund us this $40, saying, "we signed the POS screen, so we knew what we were paying for!" The manager, Robert, also said to us that "we were told we were being charged for this, in addition to signing for it." I told him we were never told any such thing, and he said we were, thus calling me a liar!Stay away from this greedy, deceitful, thieving company!

Review about: Dollar Rent A Car Car Rental.

Had an Experience with Dollar Rent A Car?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Cleveland, Ohio, United States #958303

Failed to tell you?The additional driver option/fee is on the very FIRST screen.

You didn't notice on the charges screen that your total was not $141.40? Why did you hit AGREE when you clearly agree with the charges?

Why did you sign your name?You're blaming someone else because you failed to read your contract...

You May Also Like

Anchor Your Assets Lease Guaranty - BAIT AND SWITCH !! anchoryourassets.com and anchoryourassetsinc.com SCAM! BEWARE !! Anchor Your Assets Lease Guaranty "anchor your assets lease guaranty that goes by anchoryourassets.com and anchoryourassetsinc.com advertises that you get an apartment approval without "paying a dime" upfront right on their webiste, front and center...." Read more Dollar Rent A Car - Rental agent would not rent to me Dollar Rent A Car "Counter agent said Dollar only had full-size. Stepped away from counter to try and reserve online because agent said it would be less expensive that way. Online..." Read more Dollar Rent A Car - Obscene "Cleaning Charge" Dollar Rent A Car "Rented a car from LGA Dollar Rent A Car facility (LaGuardia in New York). Rental contract mentions NOTHING about any special animal cleaning services required. In fact only mention of..." Read more Dollar Rent A Car (complaint) – Daylight Robbery Dollar Rent A Car "Just to make it clear, we made our car rental reservation through a third party company called Booking Group (known as bookinggroup.com or economybookings.com). When troubles started Dollar blamed everything..." Read more MICHAEL KORS HANDBAGS---POOR QUALITY Michael Kors "I LOVE COACH bags and their return policy! and if your handbag/Wallet etc are fraying at the seams they will either replace it or give you a gift card or..." Read more Camping World - I felt ripped off, really.  Money hunger BAS----. Camping World "Brought a brand new fifth wheel, with 7 year warranty. Leaked from day 1, do you think they would fix it *** no, than when my interior lights go out,..." Read more Urthbox - AWFUL Customer Service and Company! Urthbox "Didn't receive my "free" trial box until Friday the 29th. Since they're closed on weekends and I didn't get home from work until 11pm. I didn't realize I apparently signed..." Read more North Country Windows and Doors / Replacement Windows North Country Windows And Doors "We ordered new windows from North Country Windows & Doors on April 22, 2016 and Installed on June 7, 2016. Ten days after installation we noticed a problem with the..." Read more