Product: Dollar Rent A Car Car Rental Clear all filters (330 of 330 reviews match)
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50, and when I noticed this once I got home and called the 1866 number, Kathy at Dollar told me (very rudely, I might add) that I had to call LAX location myself. that they are an international company and the locations can charge whatever they each want. she could not...
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1.6
Product
Dollar Rent A Car Car Rental
I didn't like
  • Kathy at customer service was rude
  • Customer service would not help me
  • Cant file a complaint because im in canada
#1196936
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I can’t say enough about our great experience renting a car from Dollar.The line moved quickly, the agent smiled and was pleasant and then handed us keys and told us to pick the car we wanted! On top of that they offered us free bottled water and a snack!! After a long...
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Dollar Rent A Car Car Rental
#1176502
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Scam company with crap-all service.Inflexible policies and CS basically told us we were *** out of luck and ~$400 because deposits are only accepted through credit card upon collection of rental car, no other options. Neither cash nor mastercard/visa debit are...
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Anonymous
BRIAN

THEY ROBBED ME THE SAME WAY AND I AM VERY VERY VERY UPSET ABOUT IT.

Product
Dollar Rent A Car Car Rental
#1127932
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Was told that she had been with Dollar for 22 years."since you rent regularly YOU should know our policy" We were overcharged for the rental to begin with. I was going to bury my brother who had just died unexpectedly from Stage 4 Cancer. Dollar may know know what that...
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1.1
Product
Dollar Rent A Car Car Rental
I didn't like
  • Being overcharged
  • Resentavive was really rude
  • Poor quality vehicle
#1110104
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I rented a car for 5 days for 150.00.My trip was extended 5 days due to hurricaine Irma. Dollar wanted an additional 422.00 for 5 more days (compact car). When i explained the situation i was told that was the best they could do. Thrn thr agent hung up on me when i...
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1.0
Product
Dollar Rent A Car Car Rental
#1104851
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Dollar Rent A Car - Horrible customer service

I had a rental car for 5 days which I was charged $150. I was stuck in Indiana for an additional 5 days due to Hurricane Irma. Dollar Rental wanted to charge me an additional $422 how to add 5 more days to my rental. The first customer service person I spoke with hung up on me when I told him that he wasn't very helpful and a disaster. I called back got the same answer. Not good customer service.
1.0
Details
Customer service
Product
Dollar Rent A Car Car Rental
#1104247
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i have reserved a car from canada and prepaid in phoenix they ask for credit card for security deposit and they charge 192 dollar for extra insurance i did ask for,so my car rental was 150 can ,big time crooks don't rent from this criminals never again , better go and...
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1.2
Product
Dollar Rent A Car Car Rental
I didn't like
  • Over charge sell me insurance i did not approve
  • Sneaky upsell tactis
#1098878
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Booked car on line but dollar service rep said they don't honor the insurance I took out on car because it is not their insurance; refused to honor AARP Senior discount; reserved car a month in advance, no car ready , waiting over an hour and would not provide upgrade...
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Anonymous
Boss

I suspect that the real story is that the rental car company places the renter in primary position for any damage to the car, regardless of fault. This means the renter must c...

Product
Dollar Rent A Car Car Rental
#1080010
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Dollar Rent A Car - Obscene "Cleaning Charge"
Dollar Rent A Car - Obscene "Cleaning Charge"
Rented a car from LGA Dollar Rent A Car facility (LaGuardia in New York). Rental contract mentions NOTHING about any special animal cleaning services required. In fact only mention of "Animal" is in an exclusion for liability clause. Returned car, in a hurry, and yes...
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Anonymous
Boss

They all charge for this. The fact that customers are in a hurry is besides the point. Berating the check-in agent was low class.Anytime a pet is in a rented accommodation, be...

3.0
Product
Dollar Rent A Car Car Rental
I didn't like
  • 350 cleaning fee is preposterous
  • Over charging for fees and misleading infromation from rep
#1077539
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The men at the counter did not explain it, and it is impossible for tourists to know Florida's toll system. I have put forward 2 complaints, never got a response, and in the meantime they conveniently debited my account with the disputed charges .. On top of that,...
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1.7
Product
Dollar Rent A Car Car Rental
#1073681
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