Product: Dollar Rent A Car Car Rental Clear all filters (325 of 325 reviews match)
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Was told that she had been with Dollar for 22 years."since you rent regularly YOU should know our policy" We were overcharged for the rental to begin with. I was going to bury my brother who had just died unexpectedly from Stage 4 Cancer. Dollar may know know what that...
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1.1
Product
Dollar Rent A Car Car Rental
I didn't like
  • Swenson location las vegas nv
  • Poor quality vehicle
  • Being overcharged
#1110104
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I rented a car for 5 days for 150.00.My trip was extended 5 days due to hurricaine Irma. Dollar wanted an additional 422.00 for 5 more days (compact car). When i explained the situation i was told that was the best they could do. Thrn thr agent hung up on me when i...
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1.0
Product
Dollar Rent A Car Car Rental
#1104851
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i have reserved a car from canada and prepaid in phoenix they ask for credit card for security deposit and they charge 192 dollar for extra insurance i did ask for,so my car rental was 150 can ,big time crooks don't rent from this criminals never again , better go and...
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1.2
Product
Dollar Rent A Car Car Rental
I didn't like
  • Over charge sell me insurance i did not approve
  • Sneaky upsell tactis
#1098878
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Dollar Rent A Car - Horrible customer service

#1104247
1.0
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I had a rental car for 5 days which I was charged $150. I was stuck in Indiana for an additional 5 days due to Hurricane Irma. Dollar Rental wanted to charge me an additional $422 how to add 5 more days to my rental. The first customer service person I spoke with hung up on me when I told him that he wasn't very helpful and a disaster. I called back got the same answer. Not good customer service.
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Customer service

Dollar Rent A Car - Avis is the owner of dollar so they are responsible for them.

#1059834
I arrived at dollar in Las Vegas and they didn't have any cars to rent.they said I was in line with a lot of others.how can hotwire and Avis(dollar) rent cars they don't have?they said they tried to call everyone but they lied nobody had calls they ruined a lot of trips and don't care.
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Dollar Rent A Car - Dollar isn't worth a nickle

#1045647
1.7
Details
Dollar car rental is a scam. They would not accept Citi card insurance. I even had the rewards booklet with me. Then they charge you for a full tank of gas. No option at all mandatory. I was told to bring it back empty.
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Dollar Rent A Car Car Rental Review

#1025488
1.0
Details
Dollar asked if I would like to add an additional driver. I said sure since it has never added more cost. The desk person never said it would increase my cost by over $100. He only stated my base rate. What a bunch of crooks. Never use Dollar rent a car !!!!'
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Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
Booked car on line but dollar service rep said they don't honor the insurance I took out on car because it is not their insurance; refused to honor AARP Senior discount; reserved car a month in advance, no car ready , waiting over an hour and would not provide upgrade...
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Anonymous
Boss

I suspect that the real story is that the rental car company places the renter in primary position for any damage to the car, regardless of fault. This means the renter must c...

Product
Dollar Rent A Car Car Rental
#1080010
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Dollar Rent A Car - Obscene "Cleaning Charge"
Dollar Rent A Car - Obscene "Cleaning Charge"
Rented a car from LGA Dollar Rent A Car facility (LaGuardia in New York). Rental contract mentions NOTHING about any special animal cleaning services required. In fact only mention of "Animal" is in an exclusion for liability clause. Returned car, in a hurry, and yes...
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Anonymous
Boss

They all charge for this. The fact that customers are in a hurry is besides the point. Berating the check-in agent was low class.Anytime a pet is in a rented accommodation, be...

3.0
Product
Dollar Rent A Car Car Rental
I didn't like
  • Over charging for fees and misleading infromation from rep
  • 350 cleaning fee is preposterous
#1077539
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The men at the counter did not explain it, and it is impossible for tourists to know Florida's toll system. I have put forward 2 complaints, never got a response, and in the meantime they conveniently debited my account with the disputed charges .. On top of that,...
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1.7
Product
Dollar Rent A Car Car Rental
#1073681
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I had a Horrible experience will never rent from Dollar Rental Cars again !!, I waited inline for 35-40 minutes to pickup my rental because there was only one rep at the counter, because the manager was busy with another complaining customer, I finally got my rental...
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1.0
Product
Dollar Rent A Car Car Rental
I didn't like
  • Additional charges
#1063413
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I paid through the Internet in Australia for a car rental in Orlando. Then Dollar rent-a-car charged me again for the same car after returning the car. I have tried several times to contact Dollar rent a car via their complaints website, and no response. It appears...
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2.8
Product
Dollar Rent A Car Car Rental
#1057520
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We were scammed by Dollar Rent-a-Car in Tampa FL in March of 2017. We paid $155 down on a compact car rental. We only owed $105 more upon arrival flying into Tampa from Pennsylvania. The girl at the Dollar/Thrifty/Hertz desk at Tampa offered us every possible up charge...
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Anonymous
Boss

Unfortunately, there are unscrupulous rental agents that make them all look bad. I wasn't there, so I can't take sides. Signatures always take precedence over verbal. The mana...

2.2
Product
Dollar Rent A Car Car Rental
I liked
  • Nice car
  • Very nice toyota vehicle
I didn't like
  • Failure to honor rate
  • Payed more than agreed
  • Deceptive charges
#1052646
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We rented a car in the ATL airport and the first was the undisclosed $350 deposit that had to be taken before we could rent the car.Keep in mind that if your name isn't on the driver list then your card can not be used. My wife made the reservations and we kept all our...
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2.1
Product
Dollar Rent A Car Car Rental
I didn't like
  • Deceptive charges
#1052553
Reply to reviews