Not resolved

Confirmation number: L6390697

Rental record: 8Z4606545

Even after I said that I DON´T WANT the clerk included UMP and SLI fees.

She lied to me telling me that I would´t be charged for this fees.

When I returned the car I could see that this fees have being charged and I want the return of my money as I DON´T AGREED and DON´T ASKED for this fees.

The total amount that have to be refund to me are UMP USD 90,87 and SLI USD 181,87 plus the diference of APCONRGFEE of USD 30,31 of fees not agreed (UMP+SLI)

I also answered the survey at and I want my money back!!!

Product or Service Mentioned: Dollar Rent A Car Car Rental.

Reason of review: Lied to me charged fees not agreed.

Preferred solution: Full refund.

I didn't like: Payed more than agreed.

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We will never rent from Dollar again. I prepaid our car at 201.12 and when my husband picked it up he was charged an additional 414.96 !!!!! Never again

West Chester Township, Ohio, United States #1205300

Will never rent from Dollar Car Rental again. They took advantage of my hearing problem.

After I told the girl to speak up as I could not hear she still talked softly . My husband and I both told her we did not want insurance as our company covered us in rentals she still charged us. I asked her what the charges were for and she said they would be refunded when we brought the car back. This was in Tampa and her number is 2200/FLTAM13.

They also had loud music playing which also effected my hearing her.

When I called later I was told I didn't add that I had insurance on the internet rental form.

Irving, Texas, United States #1178449

We had the same issue, much higher amount charged when we returned the car. Lied to us about insurance, we want our refund also.


I think the agents benefits from selling you insurance.

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