Not resolved
0 comments

We reserved our car online for an upcoming trip to San Juan, Puerto Rico.Once we got there, they offer us insurance but we denied it because we had our own insurance provider.

We had to pay around $20 over the total amount we were supposed to, according to our reservation, when we asked why, they replied something about taxes we also had to give them $500 deposit which is higher than other rental places. Nobody explained us about the auto express, so we ended up paying $17.50 for two $0.75 tolls. The car was in really bad mechanical condition and it was also infected with roaches. Last but not least, after taking the car inside their premises they brought it back and showed us a dent in the front bumper.

I know we didn't do such thing to the car. My boyfriend moved the bumper and the dent magically disappeared, but they still made us sign papers about such dent and they retained our $500 deposit. The customer service was awful, they did not care for us, the customers.

I got pictures of everything the roaches, the created dent, I got the receipts of the tolls we paid.But still I am afraid of them keeping my deposit for no reason.

Review about: Dollar Rent A Car Car Rental.

Had an Experience with Dollar Rent A Car?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Wiwigo - Fraud Company - Fake Commitment Wiwigo "{The reason I write this complain is to ensure that in future if someone books through www.wiwigo.com they are very well aware of what will happen to their booking…} On the..." Read more Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS Enterprise Rent A Car "In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle,..." Read more Flipkey - Camp Nepo, Ocala Fl. is Not lakefront, and IS FILTHY Flipkey "This cabin is advertised on flipkey, homeaway, and several others. The listing is SO deceptive it is appalling. The Cabin is NOT on the lake, but the view is of..." Read more Turo - Fraudulent Charges & False Claims Turo "I rented a vehicle through Turo from the 21st of March 2017 until the 8th of April 2017 (19 days) which came up to approximately $576 (discount included). When I..." Read more Reloadit - So should we sue now? come on lawyers jump on we need you Reloadit "Just like this other gentleman i lost 60 bucks with a 1 year old baby it almost ruined everything im trying to do to help with the situation of wife..." Read more Baers Furniture - DEFECTIVE PRODUCT AND ZERO CUSTOMER SERVIVE Baers Furniture "We purchased a leather sleeper, loveseat and recliner from Baer's in Ft Myers in October 2016 and they were delivered in November2016. However, we also have a home in MD,..." Read more 24petwatch - "Service of Ecellence" 24petwatch "RE: KULE (WOLF) William C. Cabrera (562) 316-5871 Just to inform 24PetWatch of their deligence in locating KULE after getting out away from the house yesterday afternoon. The Micro chip..." Read more Tophatter - CLOSING MY ACCOUNT A SCAM! Tophatter "I have ordered from this site because i thought i was getting a good deal on my items.. well if i would of found this site before i wasted my..." Read more