I showed up in Las Vegas (McCarran airport) at Dollar Rent A Car ,and when asked about insurance I told the agent that I had already purchased insurance;had plenty of it and did not want to purchase anymore. .He filled out the paperwork (online) and said initial here and had me sign on a very small screen where I had no opportunity to see/read what I was signing . Assuming when someone asks you if you want insurance and you say NO you have it, they won't attempt to scam or *** you, I signed and when I got back home I found that they had billed me approximately $206.00 for insurance when I had already said I didn't need it.
They also scammed me out of another 90.00 by never revealing that they would charge me 10.00 per day (total of 9 days) because my husband would be the driver and the credit card used was in my name and NOT his. All they did is ask my husband for his license and never mentioned anything about additional fees. If I knew I would have used my husband's credit card since I wasn't going to drive.
I called customer service to complain and their response was, "I don't know what conversation you had with the guy at the desk but you signed it." I consider this not only a bait and switch tactic but unethical and an outright scam and *** action worthy of legal response.
Review about: Dollar Rent A Car Customer Care.