Beware on any prepay with this company SCAM SCAM!
Wish they had a ZERO star option...The Company runs A SCAM
BEWARE people BEWARE!
Booking # US388005020
CarTrawler Ref# 00325962
Pre-paid for a rental car in August, used our Debit/Visa Credit Bank Card and they of course had NO PROBLEM accepting and taking the payment out. So car is paid for and only due is airport taxes and sales tax.
Of course when you get to the airport, they tell us they WILL NOT accept this card, has to be a credit card, no Bank Cards....We have plenty of money in the account, we even have a total of 6 bank accounts all with Cards for them, NEVER a problem with any of these Cards, like most every other american has and uses daily. BUT they will not accept them and would not refund the prepaid amount. Inform us will not give us the car and that we have to file a complaint for a refund.
So file the complaint, give them all the proof they ask for with 24 hours of their email, including proof we have HAD AT THAT TIME and STILL have plenty of cash in that account.
5 WEEKS GO BY, NO answer back. Call in yesterday, they can;t give us an answer, but will send an email this week.
WHAT ELSE but we get this morning an email saying we WILL NOT be refunded as we did not have a card that they accept....WHAT, YOU MEAN THE CARD YOU HAVE NO PROBLEM TAKING MONEY FOR PREPAY, has plenty of money in BUT WILL NOT COMPLETE THE DEAL to get the rented car that day or WILL NOT GIVE OUR MONEY BACK!
POOR customer service. people there are many other trusting car companies out there, DON'T USE this one!
Dollar Rental Car IS A SCAM!
Douglas and Bobbie Lautenschlager
Product or Service Mentioned: Dollar Rent A Car Car Rental.
Reason of review: Poor customer service.
Monetary Loss: $154.
Preferred solution: Full refund.
I didn't like: Took prepayment but did not give car, Plays tricks and never refunds, Do not trust their prepay for a car tricks, Lie about refunds.