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Dollar Rent a Car Strands us in Phoenix....in April we booked a car for nce in a year vacation to Phoenix that was prepaid on the Expedia UK site.

Upon arriving at the rental car counter yesterday, Dollar management refused to honor the voucher and would not give us a car, the stated reason being that we don't have an international... drivers license. We have used Expedia UK before to rent cars in the US and have never had a problem. There is no stated requirement on the Expedia UK site or on the car confirmation that requires an international dirvers license.

We tried to call Expedia and waited on hold for 50 minutes before hanging up/giving us. Expedia customer service never answered the phone.

We called the national toll free Dollar car company phone number and they too refused to honor the reservation.The station manager at Dollar in Phoenix was Enrique Martinez.

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Anonymous
Cleveland, Ohio, United States #958305

You didn't have a problem because you didn't get caught.Dollar management was correct for not honoring your voucher.

Expedia UK reservations do require an international license. This site is not for US citizens, it is for foreign customers.

Nice job Enrique Martinez for following company policy.

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