We were scammed by Dollar Rent-a-Car in Tampa FL in March of 2017. We paid $155 down on a compact car rental.
We only owed $105 more upon arrival flying into Tampa from Pennsylvania. The girl at the Dollar/Thrifty/Hertz desk at Tampa offered us every possible up charge under the sun which we declined. I told her we had damage protection thru our car insurance policy and declined the damage protection. She illegally added the $29.49 per day to our credit card bill without our knowledge.
We didn't know Dollar Rent-a-Car defrauded us until a month later when the credit card bill came and we were overcharged by $235.92. Dollar refused to give us a refund. We contacted BBB, this is a known scam. We got no cooperation from Dollar.
When you sign electronically you have signed a bunch of fine print and they have girls adding charges, getting paid commissions, and they have your signature because you have to use a credit card. We had $235.92 stolen from us by Dollar/Thrifty/Hertz and they refused to refund the money even when we confronted them.
Product or Service Mentioned: Dollar Rent A Car Car Rental.
Reason of review: Charged for insurance I clearly declined to accept.
Monetary Loss: $236.
Preferred solution: Full refund.
I liked: Very nice toyota vehicle, Nice car.
I didn't like: Payed more than agreed, Failure to honor rate, Deceptive charges.