Dollar Rent A Car - Rental agent would not rent to me

Counter agent said Dollar only had full-size.Stepped away from counter to try and reserve online because agent said it would be less expensive that way.

Online didn't work. Next was told they only had minivans. Rented from another company not wanting to pay for an unnecessary minivan. When going to get my car, I saw Dollar had 50 cars at 7pm in Harlingen on a Monday.

Went back to complain and agent said he had 20 reservations coming in and the remaining cars were in for maintenance.

What a crock!(Pics show the entire row of rental cars at 7 pm in Harlingen, Texas)

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Mar 18, 2014 #796086

Had similar experience. Found out that Dollar agents get a portion of every extra, upgrade, and add-on they are able to sell. What a dumb policy! No wonder there are so many complaints against Dollar for misrepresentation and overreaching.

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