San Marcos, California
0 comments

Hiring a car online through Dollar rental was easy. The rest of my experience extremely distressing.

Upon booking online, using their website I Secured a 'city special deal' for my 28 day rental. I chose a mid size SUV with a base rate of $524. There are additional charges as you expect with most vehicle rentals. These totalled

Apt Conc Recov Fee (not sure what this is an there's no explanation on their website) of $58.32

Facility Charge $10

State Tax $52.49

Tourism Surcharge $13.65

My Estimated grand total came in at $659.40 and was a 'pay later' option

You can imagine my shock, as a single female traveller arriving in the middle of la after nearly 30 hours of travel when after waiting at the counter for nearly 40 minutes to see a sales advisor late in the evening when the sales representative informs me I had to add their insurance covers.

Now, during my online booking process it informs you 'Look at the following protection packages that will be available when you pick up your vehicle.' There are a few basic details, no prices or estimates. I rent vehicles regularly and am happy to accept the bare minimum cover that is usually included in the vehicle rental, as I have my own 'business'policy that covers everything else. You have no idea when you book that you're going to be slapped with a HUGE charge, or face walking away without a vehicle.

The sales agent was rather pushy and short with me. I explained my situation, that I didn't want the extra cover and that I was happy to continue with my rental as booked as I had budgeted for this amount. After being informed he would not complete my rental without putting on the 'optional extras?!' or Id have to face walking away, out of pocket and without a vehicle onto the streets of LA. I asked on multiple occasions if he could please explain everything to me clearly, but he was rude and impatient and told me to sign the screen as it was busy and he needed to see there customers. Reluctantly and feeling incredibly upset and intimidated I signed the screen and was directed out the door to pick my car. I was in shock and nobody at the car rental was willing to help or explain to me.

My card was charged $1138. Nearly twice as much as my original reservation!!! I left in tears and out of pocket!

Looking at my receipt from the rental cents I am flabbergasted at the 'additional charges' that have been added to my bill. For some reason they now state:

Apt Conc Recov Fee $105.67 (nearly twice as much as the original quote for this unknown product)

Facility Charge $10

State Tax $57.85

Tourism Surcharge $13.65

PLUS $377.73 worth or insurance that I did not ask for or need!

I chose the optional pre paid fuel as I'll be short of time when I drop my vehicle off.

I have written to them and am still awaiting a response. BE WARNED.....do not hire from this rental company. Terrible customer service, terrible sales agents, massive unexplained charges. A good deal is not a good deal and you will be left high and dry!!

This experience has completely tainted my holiday, I was left with no money and unable to afford my last week so will unfortunately be heading home early!!

Review about: Dollar Suv Reservation.

Review #661094 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Pricing issue / Not specified
Preferred solution Not specified

Had an Experience with Dollar Rent A Car?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Cruise America Bad Experience Cruise America "Filthy, ants, roaches and the smell was horrible. We had to purchase cleaning products to wash every inch of the interior. Please to not rent from this company in Tampa.io;j.˚˜b..." Read more Payless Car Rental - Mark ALL dings/dents/cracks no matter the size! Payless Car Rental "I picked this place since I due to the hours they said they were open and for the fact I didn't have to actually go into the airport to pick..." Read more Dollar rent a car lied to me charged insurances fees Dollar Rent A Car "Confirmation number: L6390697 Rental record: 8Z4606545 Even after I said that I DON´T WANT the clerk included UMP and SLI fees. She lied to me telling me that I would´t be charged for..." Read more Dollar Rent A Car (complaint) – Daylight Robbery Dollar Rent A Car "Just to make it clear, we made our car rental reservation through a third party company called Booking Group (known as bookinggroup.com or economybookings.com). When troubles started Dollar blamed everything..." Read more Alattehotte - They have my $2000 machine don't take calls Alattehotte "i sent in my exprelia Evo to them for repair it was under warranty on 3/1/17 have not seen it since. they do not return calls and i have no..." Read more Comcast - Horrible installation Comcast "I have a rental and the new tenants brought Comcast in. My issue is with the installation. I have no idea about the Comcast service. After the initial install (see..." Read more Threads King - THREADSKING IS A SCAM Threads King "Items constantly "lost in transit" Rude replies from customer service Does NOT give refund as they claim they would AWFUL DO NOT BUY FROM THEM You WILL loose your money!..." Read more Gearbest take my money and not Giving me refund or product Gearbest "I ordered one quadcopter from gearbest on 23 may 2017 then automatically it selected on ship via unregistered mail and then i didnt able to see that i want to..." Read more