Dollar Rent A Car
Dollar Rent A Car Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dollar Rent A Car has a 1.5 star rating from 300 reviews and only 8% of users would recommend; consumers are mostly dissatisfied and many consult Dollar Rent A Car reviews before booking.
Key Takeaways for Future Customers
- Expect long waits at airport counters and limited vehicle availability.
- Confirm pricing and vehicle type at pickup to avoid surprise upcharges.
- Keep documentation and persist on billing or refund disputes.
Negative Feedback / Risk Areas
- Frequent complaints about customer service and inability to reach a human; many cite Dollar Rent A Car customer complaints about support.
- Recurring issues with billing, double charges, deposits not released, and delayed or denied refunds.
- Reports of dirty or malfunctioning cars and misleading information at the counter.
Positive Feedback
Some customers note cheap rates and occasional clean, nice cars, and a few helpful agents resolved reservations when reached.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dollar Rent A Car has a 1.5 star rating from 300 reviews and only 8% of users would recommend; consumers are mostly dissatisfied and many consult Dollar Rent A Car reviews before booking.
Key Takeaways for Future Customers
- Expect long waits at airport counters and limited vehicle availability.
- Confirm pricing and vehicle type at pickup to avoid surprise upcharges.
- Keep documentation and persist on billing or refund disputes.
Negative Feedback / Risk Areas
- Frequent complaints about customer service and inability to reach a human; many cite Dollar Rent A Car customer complaints about support.
- Recurring issues with billing, double charges, deposits not released, and delayed or denied refunds.
- Reports of dirty or malfunctioning cars and misleading information at the counter.
Positive Feedback
Some customers note cheap rates and occasional clean, nice cars, and a few helpful agents resolved reservations when reached.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dollar Rent a car Treated me HORRENDOUS
- - Flat tire; towed to airport, no car.
- - Got a 4-door sedan, not the SUV.
- - No discount on sedan price.
- - Discount claimed at start; refund $200.
Got a flat tire. Dollar made me drive wit tow truck driver to airport, didn't have a new car waiting for me.
Gave me a 4 door sedan instead of SUV I originally rented. Didn't discount the sedan price. Asked for discount. They said I received one at beginning of rental.
I want at the least a $200.00 refund back on my original payment method.
I don't want to leave nasty reviews. Raymond Solley
Orlando, Florida
Waiting line ,,,cleanliness of vehicle
One person waiting on a dozen people who are waiting to pick up car . Exterior of vehicle was very filthy. Needed a car wash.
User's recommendation: More staff ,, clean cars
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
East Syracuse, New York
Trying to find out my reservation number
trying to find out my reservation number for hawaii. After a 55 minute wait finally got a very smart agent. She found everything I was looking for.
User's recommendation: Make sure your battery is charged up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPick up one hour later
- - Cannot pick up the car at 07:00 PM due to a late flight.
- - Will pick up at LAX around 08:00–08:30 PM.
- - Pickup time depends on passport control.
Hello,
My name is Marco Di Leone, I have booked a car on the Dollar website.
Just wanted to inform you that I cannot take the car at 07:00 PM as I have planned because the flight is going to be a bit late.
I will probably be able to pick up the car at the Los Angeles International Airport around 08:00 / 08:30 PM.
It depends on how long it is going to take at passport control.
Thanks in advance for your understanding.
Regards,
Marco
Preferred solution: Pick up the car one hour erlier
User's recommendation: Always inform the company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammers
They charged me a $400 smoke charge when I'm an asthmatic that doesn't smoke, and I traveled with my 4 kids.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWebsite won’t recognize confirmation number
- - Poor service at check-in and return.
- - The car was filthy with trash and sand.
- - A $150 toll charge was added; support offered no help.
The service was terrible from the people who checked us in, brought our car, and received our return. No one was helpful or friendly.
The car was absolutely filthy. There was a lot of trash, it was covered in sand, and the carpet was gross.
We paid all of our tolls but still received a $150 additional charge. I have called numerous times for support and received zero help.
User's recommendation: Don't recommend
Palm Springs, California
Need to speak to a supervisor.
My gate opener still hasn't been returned. The customer service at the Palm Springs counter was no help at all.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about a claim
A dollar rental car damaged my property and i need to talk to someone about repairs to the property.
User's recommendation: Talk to a person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerModifiy time
- - QEEQ: Dollar reservation; pickup Jun 19, 2025 6:00 PM ORD.
- - Change: pickup 7:30 PM and drop-off 6:00 PM Jul 12, 2025 at MIA; no Dollar confirmation.
Hello, I reserved a car by QEEQ.com, Booking Reference Number: 6768****, Main driver's name Maciej Jakubowski, Car Supplier Dollar, Confirmation No. L125150****, Pick up on Thursday, June 19, 2025, at 6:00 PM Chicago O'Hare Airport.
I would like to change it to 7:30 PM due to a change in flight time. Drop off on Saturday, July 12, 2025, at 5:00 PM Miami International Airport; I would like to change it to 6:00 PM due to a change in flight time. Unfortunately, I don't have a Dollar confirmation number.
Could you help me? Best regards, Maciej.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
2 over charges for prepaid fuel
- - Overcharged $225 for a $50 rental and $216 for a $37 rental; about $360 total.
- - I've contacted them multiple times and received no response.
1st time they charged me @$225 for a 1 day $50 rental because someone didnt notice the fuel had been prepaid. Overcharge about $180.
Now just last week they did same thing, charged me $216 for a 1 day $37 rental. Ive contacted them multiple times, had manager at lication contact them and now even my credit card is contacting them but no response to these over charges of about $360.
- No customer support
Preferred solution: Full refund
User's recommendation: Dont use if you might have to speak to customer ssrvice because there is none.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buffalo, New York
Unethical Billing Practice for Tolls
- - PlatePass charged an undisclosed $139.95 fee; transponder was pre-activated.
- - Pickup had no clear toll-info; only partial fee reduction offered.
I recently rented a car from Dollar Car Rental at Buffalo Niagara International Airport and was hit with an undisclosed $139.95 fee from PlatePass after the rental period ended. Unfortunately, this experience has left me deeply disappointed with both companies, and I want to warn others about their unethical practices.
When my wife and I picked up the car, the EZ-Pass transponder was already open and active, and we were given no information at the rental desk about optional toll services like PlatePass. As tourists from a city without toll roads, we reasonably assumed the transponder was part of the service. At no point were we informed that using the transponder would automatically enroll us in a $139.95 PlatePass All-Inclusive package.
After returning home, Dollar and PlatePass attempted to charge my credit card, but the transaction was flagged as potential fraud. When I contacted them, they acknowledged that the fees were not clearly explained at pickup and offered only a partial fee reduction, still expecting me to pay administrative charges I never knowingly opted into.
The transponder was pre-activated when we got in the vehicle. We never had a chance to opt in or out. Even if the terms were buried in a lengthy rental contract, it is unreasonable to expect customers to comb through fine print for such critical information. It is clear that Dollar and PlatePass use this hidden-fee tactic to generate revenue at the expense of unsuspecting customers.
If you are planning to rent from Dollar or any company partnered with PlatePass, be extremely careful. Check the transponder before driving off and ask detailed questions about their toll policy.
I hope Dollar and PlatePass address this deceptive practice. But as it stands, I will not be using their services again and strongly recommend renters consider other options to avoid similar issues. To be clear, Dollar, Thrifty, and Hertz are all owned by the same company.
In 2011, a class action lawsuit was filed against Hertz, Dollar, Thrifty, and their partner PlatePass over allegations of undisclosed and misleading toll-related fees. Customers reported being charged excessive administrative fees without proper disclosure, and some were enrolled in toll programs without their knowledge or consent.
The legal proceedings culminated in settlements between 2014 and 2019. Hertz agreed to an $11 million settlement to address complaints that it had charged customers without sufficient notice about the PlatePass fees. Dollar and Thrifty faced similar legal challenges.
These cases highlight a pattern of complaints about the lack of transparency in toll-related programs offered by the Hertz Corporation. Be warned. Better yet, choose another rental company.
- Car was fine
- Hidden fees
- Unexpected charges
- Unethical
Preferred solution: Full refund
User's recommendation: Take a hard pass on Dollar/Thrifty/Hertz
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pasadena, Texas
One hour wait
- - Dollar Rental Car has no cars available at the airport.
- - I waited about an hour for cars to be returned.
- - No contact from the company despite pre-check in.
I emailed dollar car rental customer service. No response from them yet. Its been 10 days.
Dollar car rental has no cars. So Im Waiting for return cars to come in. My wait time is about a hour. What makes me dissatisfied with this rental company.
I did a pre-check in. I did my part to make check in go faster. But dollar rental couldn't even reach out to me and let me know of the situation. Don't even bother with customer service to complain.
What a joke ! You can't talk to a live person. And the person on the other end of the phone. I could barely make out what was being said.
I was given a email to complain. Just don't bother renting at this establishment.
- Customer service
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrustrated
- - There was no navigation or CarPlay.
- - Nissan dealer couldn't connect; local rentals couldn't switch.
- - I had to use a phone mount for navigation; not happy.
Tried to get them to swap car for one with navigation or at least access to CarPlay. Would nod do-stared no cars available.
Emailed me a $50 off coupon for future rental. Will think twice befor I do that!
Not very helpful when originally rented car, no navigation in car and NOT able to access CarPlay for navigation. Even Nissan dealer not able to connect.
Local rentals not able to switch out car. Had to obtain a car mount in order to use my phone navigation hands free.
Not very happy at this time. Will think about using Dollar in future.
Do not rent here
- - I was injured and unable to drive; charged a $160 driver fee at Orlando despite being told no fee, and forced to take harder car.
I asked for a refund for additional driver fee due to my handicap they said they processed 50.00 never got it
Could not get the car.
Couldnt rent the car because I did not have a major credit card. I was not told I needed one when I paid online.
Need a full refund. I went before 9:00 to pick the car up.
I was charged twice for a rental car
- - Double charge from Priceline and the car rental.
- - Needs explanation and resolution; cannot recommend Dollar Rental until this is resolved.
I paid Priceline and then you guys also charged me for the car. Until this problem is not solve and I have an answer to my double charge I cannot recommend dollar rental for the future.
Plus since this morning I am trying to talk to an agent over the phone and your phone number is not working. I really need an explanation of these charges.
Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling dispute
They charged me 494 dollars, but my contract was for 174 dollars. I had to explain.
They are refunding the money now. It shouldn't happen at first place.
Preferred solution: Apology
About
, , , ,
Dollar Rent A Car is an auto rental company. The company provides a great selection of Chrysler Motor Corporation vehicles and a lot of different car hire products. Dollar Rent A Car offers the following Chrysler cars: Chrysler 300, Pacifica, Sebring; Dodge Caliber, Stratus; Jeep Liberty, Wrangler and much more models. Dollar Rent A Car provides a number of business travel and vacation planning services that include online airline and hotel reservations.
Dollar Rent A Car operates its online services through its domain and allows the customers to reserve a rental car easily and quickly through online car rental reservation center.
Dollar Rent A Car is ranked 124 out of 1090 in Rentals category
USA
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Perhaps YOU should have READ the Rental Agreement and checked the listed prices there BEFORE blindly signing it.