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Dollar Rent A Car

Dollar Rent A Car

www.dollar.com
What is your customer experience with Dollar Rent A Car?

Dollar Rent A Car Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Dollar Rent A Car has 1.5 star rating based on 493 customer reviews. Consumers are mostly dissatisfied.

  • 8% of users would likely recommend Dollar Rent A Car to a friend or colleague.

  • Rating Distribution
  • Pros: Never will rent again, Nice car, Cheap.
    Cons: Customer service, Additional charges, Over charging for fees and misleading infromation from rep.

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Media from reviews

Dollar Rent A Car - Need to speak to a supervisor.
Dollar Rent A Car - BillingDollar Rent A Car - Billing - Image 2Dollar Rent A Car - Billing - Image 3Dollar Rent A Car - Billing - Image 4Dollar Rent A Car - Billing - Image 5Dollar Rent a car Treated me HORRENDOUS
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Top Dollar Rent A Car Reviews

Positive Review

"Ok not bad"

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Great communication and problem solving , have a very positive experiencia and keep up the good work

Critical Review

"2 over charges for prepaid fuel"

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1st time they charged me @$225 for a 1 day $50 rental because someone didnt notice the fuel had been prepaid. Overcharge about $180. Now just last week they...

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Akeela Shv

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Dollar Rent a car Treated me HORRENDOUS

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Dollar Rent a car Treated me HORRENDOUS
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Got a flat tire. Dollar made me drive wit tow truck driver to airport, didn't have a new car waiting for me.

Gave me a 4 door sedan instead of SUV I originally rented. Didn't discount the sedan price. Asked for discount. They said I received one at beginning of rental.

I want at the least a $200.00 refund back on my original payment method.

I don't want to leave nasty reviews. Raymond Solley

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CINDY S Drb

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Verified Reviewer
| map-marker Sacramento, California

2 over charges for prepaid fuel

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Original review updated Jun 07, 2025

1st time they charged me @$225 for a 1 day $50 rental because someone didnt notice the fuel had been prepaid. Overcharge about $180.

Now just last week they did same thing, charged me $216 for a 1 day $37 rental. Ive contacted them multiple times, had manager at lication contact them and now even my credit card is contacting them but no response to these over charges of about $360.

View full review
Loss:
$360
Cons:
  • No customer support

Preferred solution: Full refund

User's recommendation: Dont use if you might have to speak to customer ssrvice because there is none.

Anonymous
map-marker Palm Springs, California

Need to speak to a supervisor.

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Dollar Rent A Car - Need to speak to a supervisor.
Dollar Rent A Car - Need to speak to a supervisor. - Image 2
Dollar Rent A Car - Need to speak to a supervisor. - Image 3
Dollar Rent A Car - Need to speak to a supervisor. - Image 4

My gate opener still hasn't been returned. The customer service at the Palm Springs counter was no help at all.

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Maciej J Skl

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Verified Reviewer
| map-marker Warsaw, Mazowieckie

Modifiy time

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Hello, I reserved a car by QEEQ.com, Booking Reference Number: 6768****, Main driver's name Maciej Jakubowski, Car Supplier Dollar, Confirmation No. L125150****, Pick up on Thursday, June 19, 2025, at 6:00 PM Chicago O'Hare Airport.

I would like to change it to 7:30 PM due to a change in flight time. Drop off on Saturday, July 12, 2025, at 5:00 PM Miami International Airport; I would like to change it to 6:00 PM due to a change in flight time. Unfortunately, I don't have a Dollar confirmation number.

Could you help me? Best regards, Maciej.

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Rick H Jrq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buffalo, New York

Unethical Billing Practice for Tolls

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Dollar Rent A Car - Unethical Billing Practice for Tolls
Contains 1 confidential file for company representatives

I recently rented a car from Dollar Car Rental at Buffalo Niagara International Airport and was hit with an undisclosed $139.95 fee from PlatePass after the rental period ended. Unfortunately, this experience has left me deeply disappointed with both companies, and I want to warn others about their unethical practices.

When my wife and I picked up the car, the EZ-Pass transponder was already open and active, and we were given no information at the rental desk about optional toll services like PlatePass. As tourists from a city without toll roads, we reasonably assumed the transponder was part of the service. At no point were we informed that using the transponder would automatically enroll us in a $139.95 PlatePass All-Inclusive package.

After returning home, Dollar and PlatePass attempted to charge my credit card, but the transaction was flagged as potential fraud. When I contacted them, they acknowledged that the fees were not clearly explained at pickup and offered only a partial fee reduction, still expecting me to pay administrative charges I never knowingly opted into.

The transponder was pre-activated when we got in the vehicle. We never had a chance to opt in or out. Even if the terms were buried in a lengthy rental contract, it is unreasonable to expect customers to comb through fine print for such critical information. It is clear that Dollar and PlatePass use this hidden-fee tactic to generate revenue at the expense of unsuspecting customers.

If you are planning to rent from Dollar or any company partnered with PlatePass, be extremely careful. Check the transponder before driving off and ask detailed questions about their toll policy.

I hope Dollar and PlatePass address this deceptive practice. But as it stands, I will not be using their services again and strongly recommend renters consider other options to avoid similar issues. To be clear, Dollar, Thrifty, and Hertz are all owned by the same company.

In 2011, a class action lawsuit was filed against Hertz, Dollar, Thrifty, and their partner PlatePass over allegations of undisclosed and misleading toll-related fees. Customers reported being charged excessive administrative fees without proper disclosure, and some were enrolled in toll programs without their knowledge or consent.

The legal proceedings culminated in settlements between 2014 and 2019. Hertz agreed to an $11 million settlement to address complaints that it had charged customers without sufficient notice about the PlatePass fees. Dollar and Thrifty faced similar legal challenges.

These cases highlight a pattern of complaints about the lack of transparency in toll-related programs offered by the Hertz Corporation. Be warned. Better yet, choose another rental company.

View full review
Loss:
$140
Pros:
  • Car was fine
Cons:
  • Hidden fees
  • Unethical
  • Unexpected charges

Preferred solution: Full refund

User's recommendation: Take a hard pass on Dollar/Thrifty/Hertz

Bobbie L Ydq

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Verified Reviewer
| map-marker Pasadena, Texas

One hour wait

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Updated by user Jun 07, 2025

I emailed dollar car rental customer service. No response from them yet. Its been 10 days.

Original review updated May 24, 2025
Yes I'm pissed at dollar rental car. I'm Sitting at the airport .

Dollar car rental has no cars. So Im Waiting for return cars to come in. My wait time is about a hour. What makes me dissatisfied with this rental company.

I did a pre-check in. I did my part to make check in go faster. But dollar rental couldn't even reach out to me and let me know of the situation. Don't even bother with customer service to complain.

What a joke ! You can't talk to a live person. And the person on the other end of the phone. I could barely make out what was being said.

I was given a email to complain. Just don't bother renting at this establishment.
View full review
Loss:
$200
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Stay away

Ama Qzj

Do not rent here

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Updated by user May 12, 2025

I asked for a refund for additional driver fee due to my handicap they said they processed 50.00 never got it

Original review May 07, 2025
Ended up with an injury which led me to be unable to drive once we arrived at the Orlando airport was charged $160 extra driver fee that we were told would not happen when I asked before we flew there they said there was no fee we could add my husband when we got there charge it's $160 anyway then our car was broke down that we were supposed to get offered us two other vehicles one was easy for me to get in and out of due to my disability The second one was very difficult to get in and out of The lady in the garage forced me to take the second car even though I told her to give us the first one she offered and she refused to give me the first one so it made my two week vacation very difficult getting in and out of the vehicle when contacting Dollar rental company they refuse to take the additional driver fee off and did not want to compensate for the fact that we had to take a vehicle that made my disability worse
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1 comment
Guest

Perhaps YOU should have READ the Rental Agreement and checked the listed prices there BEFORE blindly signing it.

Vijai S Skv

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Verified Reviewer

Billing dispute

They charged me 494 dollars, but my contract was for 174 dollars. I had to explain.

They are refunding the money now. It shouldn't happen at first place.

View full review
Loss:
$319

Preferred solution: Apology

Alexis G Jyq

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Verified Reviewer

Billing

Dollar Rent A Car - Billing
Dollar Rent A Car - Billing - Image 2
Dollar Rent A Car - Billing - Image 3
Dollar Rent A Car - Billing - Image 4
Dollar Rent A Car - Billing - Image 5

I rented a car through Dollar Car Rental. They were supposed to charge the booking group through Affirm. However, they charged and maxed out my credit card.

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zurc a

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Verified Reviewer
| map-marker Ribera Del Fresno, Extremadura

I can never get a live person.....i even tried their chat and they couldnt get a live person from dollar.

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Dollar Rent A Car - I can never get a live person.....i even tried their chat and they...

Their cancellation policy requires 48 hours' notice to change a pickup, but I haven't been able to reach anyone despite my efforts. I've tried calling these numbers multiple times: (888) 333-****, (866) 434-****, and the local Dollar desk at Fresno Airport (559) 251-****.

Even the chat representative tried those numbers without success.

I've attached the chat transcript from tonight as evidence. Please excuse any typos or grammatical errors...I was frustrated.

View full review
Pros:
  • Great prices
Cons:
  • Customer service non existing

User's recommendation: all i can say they have good deals but sucks if you need to speak to a live person if you cant make the pick up time.

Niya Amu

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Verified Reviewer
| map-marker Deland, Florida

Absolutely awful

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Paid for my rental weeks in advance got to the airport to pick up. The car was charged again for the rental plus another $500 for using my debit card.

Almost $1000 to start a family vacation. What a joke!!!

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Jeffrey A Ppf

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Verified Reviewer
| map-marker Naperville, Illinois

The worst customer service I’ve ever experienced in all my use of travel

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Arrived at Chicago airport and they changed the rates and jacked up the price when I arrived at the counter. Never had that happen before, in addition they charged me twice for the same rental with a $500 security deposit twice and Ive not tied up $1700 of my money for a $277 rental including tax after making several attempts to contact dollar Rent-A-Car via phone, I found out that its nearly impossible. I urge everybody to avoid dollar like the plague, and I will share this with as many people as I know and publish it aggressively on social media unless they contact me and resolve the issue.

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User's recommendation: Simple, don’t deal with dollar Rent-A-Car at all.

Theresa W Bbe

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Verified Reviewer
| map-marker Oxnard, California

Over charged again

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First, this is my second review for Oxnard Airport. Last yr was my first time and rented from my priceline account.

They did not have a reservation for me, regardless of screenshot. I was told it's on me. Dollar guy said priceline does not always show. He said rent on Dollar site, and call and confirm sameday.

I posted on this site my review. The 2nd time was good, as the owner was there. I did ho in and update with a positive experience. 2025, the third time, and I have been overcharged again.

My rsvp was made with a charge of $66.76, and then when I brought the car back, Henry said no, it was $34 a day. I questioned the bill, and he said he gave me a free upgrade. I got a toyota corola. No where did I need nor want a fake upgrade.

I have all the documentation and do not want to go through my bank. Unfortunately, I did go through my bank to right the wrong. The $82.00 charge was credited and was resolved with a $15 dollar credit. I can't wrap my head around why the overcharge again.

Double-check all the small print. When I had to call CS, they said they could see the issue, but this dollar is a franchise, so they said to call out to the franchise owner.

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User's recommendation: I would say find another location. It's not rocket science and it's stressful

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Geneva, New York

Charged twice

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Dollar Rent A Car - Charged twice
Dollar Rent A Car - Charged twice - Image 2
Contains 1 confidential file for company representatives

My issue is not resolved, Priceline charged me then dollar charged me. Spoke to a rep and was told they would reach out to dollar so i could get my refund and yet have I heard from Priceline Im very upset

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Jeffrey A Ppf

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Verified Reviewer
| map-marker Naperville, Illinois

I was ripped off

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Dollar changed the rates when I got to the airport which is totally unethical and then they charge me twice for the same rental including two $500 security deposit. Totally unacceptable after multiple attempts to try to reach him via phone.

I found out that its nearly impossible. Please avoid them like the plague.

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User's recommendation: Avoid at all cost

Anonymous
map-marker Waxahachie, Texas

Double charged

Hello!

Hope this letter finds you well!

I have a feeling that i got charged twice for my Dollar car rent.

On april the 9th, i booked a car from your webpage from 10th to 22nd april (booking reference nr: US16707****, confirmation nr L187083****) and I was charged 370.01USD for that. Seconds later i wanted to change my reservation period to 16-22 april (new reference nr US16708****).

New rental period cost was 230.77usd, changing fee was 60..something and amendable sum was 75.24usd.

On april the 16th i went to your Dollar office and they charged me 722usd (500 deposit and 221.74 for the car rent), rental record nr. 83257****.

Once i returned the car on 22nd, couple of days later i received my 500usd deposit back.

The problem, however, is with the firstly paid sums which i paid on 9th april. I havent received that amendable 75.24 back nor 230.77usd back.

Question - what should we do to get those overpaid first sums back?

With Best Wishes

Chris Valk

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Gwendolyn W Qrj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

I need to talk to someone from your company I am being over charged and I can’t get any help

I need to talk to a human yall are taking my money and Im not getting the service . Im about to expose dollar rental on social media this is crazy I cant get a hold to a human

View full review
Loss:
$300

Preferred solution: Full refund

About

Related Companies

Hertz, Thrifty Car Rental, Hertz Claim Management, Dollar Thrifty Automotive Group, Hertz Car Sales

Summary

Dollar Rent A Car is an auto rental company. The company provides a great selection of Chrysler Motor Corporation vehicles and a lot of different car hire products. Dollar Rent A Car offers the following Chrysler cars: Chrysler 300, Pacifica, Sebring; Dodge Caliber, Stratus; Jeep Liberty, Wrangler and much more models. Dollar Rent A Car provides a number of business travel and vacation planning services that include online airline and hotel reservations.

Dollar Rent A Car operates its online services through its domain and allows the customers to reserve a rental car easily and quickly through online car rental reservation center.

Dollar Rent A Car reviews and complaints

Dollar Rent A Car is ranked 134 out of 1046 in Rentals category

Area Served

USA

Payment Methods

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