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I rented a car on 4/10 from the Orlando airport to rush to family member's bedside to say goodbye. I was in a state of distress and got the car and drove 2 hours to the hospital with my 3 kids as soon as I could. I dropped the car off on 4/12 and did not refill the...
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1.0
I didn't like
  • The
  • Customer service i received from the 800 number
#1233427
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Absolutely horrible customer service. So many problems with our rental from the LA airport. After day 1 of the rental we had to exchange our vehicle due a few things not working. We had to go out of our way to do the exchange then we were downgraded! Dollar's mistake...
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Anonymous
Smitty

So why did you not just dump it off and go somewhere else to get what you wanted ? I don't know the difference between a Toyota Yaris and a Hyundai Accent other than the fact ...

1.0
I didn't like
  • Being downgraded to a lower class vehicle after dollars mistake
#1230350
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LAX rental through Auto Europe it says plainly in the contract that you will be charged 10$ for customer FAC upon arrival. they charged me 37.50, and when I noticed this once I got home and called the 1866 number, Kathy at Dollar told me (very rudely, I might add) that...
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1.6
I didn't like
  • Kathy at customer service was rude
  • Customer service would not help me
  • Cant file a complaint because im in canada
#1196936
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I can’t say enough about our great experience renting a car from Dollar. The line moved quickly, the agent smiled and was pleasant and then handed us keys and told us to pick the car we wanted! On top of that they offered us free bottled water and a snack!! After a...
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#1176502
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I arrived in vegas and told the guy at the counter I DID NOT want the extra insurance. I come home and five days later was charged for it. They said I signed the agreement. They slipped it in there when I wasn't paying attention. Called customer service and they said...
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1.0
#1126609
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The counter representative trained to sell ad ons was rude and surly when I declined them. She persisted with fear tactics hardsell after I politely declined. Forced to pay over $70 for an easy pass or be fined, a total rip off. I went through 2 tolls total. The car...
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#1126489
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Was told that she had been with Dollar for 22 years. "since you rent regularly YOU should know our policy" We were overcharged for the rental to begin with. I was going to bury my brother who had just died unexpectedly from Stage 4 Cancer. Dollar may know know what...
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1.1
I didn't like
  • Being overcharged
  • Cost
  • Resentavive was really rude
#1110104
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Dollar Rent A Car - Low gas

Paid for full tank of gas. Noticed when arrived at hotel that only had half a tank , £70 dollars for Half a tank.
2.1
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Additional Fees
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Billing Practices
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Diversity of Products or Services
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Website
#1109815
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I rented a car for 5 days for 150.00. My trip was extended 5 days due to hurricaine Irma. Dollar wanted an additional 422.00 for 5 more days (compact car). When i explained the situation i was told that was the best they could do. Thrn thr agent hung up on me when i...
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1.0
#1104851
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Contact Dollar Rent A Car

Mailing Address:
Dollar EXPRESS Services Program
Dollar Rent A Car, Inc. P.O. Box 33167
Tulsa, OK 74153-1167
Phone:
(866) 776-6667
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Dollar Rent A Car Products and Services

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Dollar Rent A Car - Horrible customer service

I had a rental car for 5 days which I was charged $150. I was stuck in Indiana for an additional 5 days due to Hurricane Irma. Dollar Rental wanted to charge me an additional $422 how to add 5 more days to my rental. The first customer service person I spoke with hung up on me when I told him that he wasn't very helpful and a disaster. I called back got the same answer. Not good customer service.
1.0
Details
Customer service
#1104247
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