What was your experience with Dollar Rent A Car?
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Customers don't like
- Paid more than agreed
- Payed more than agreed
- Customer service
Customers like
- Never will rent again
- Nice car
- Sense of humor of counter rep
The most horrible place I am so unfortunate to have to deal with. I am a businessman from Thailand, but it would be shameful to call this car rental a “business”. If all the questions I posed below in the detailed report are not answered satisfactorily, I will assume...
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I didn't like
- Customer service at the location
- Lost and found service
- Customer service
Be very careful what you are being offered. They claim that Kia Soul is the same standard as Hyundai Elantra, Chevy Cruse or Toyota Corolla. Kia Soul is not even listed on their website as available...if they don't have promised car available they will offer upgrade at...
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I liked
- Shuttle drivers
I didn't like
- Customer service at the location
So almost a 2 weeks ago i went to the location at bwi airport. I tried to get the car i pre rented the girl at the counter was nasty from the start. She took every card i had charge me for deposit everything said my airplane booking didnt add up. She yelled at me for a...
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PLEASE STAY AWAY FROM THIS PLACE. THEY JUST WANT TO SUCK MONEY FROM THEIR CUSTOMERS. I rented a car from dollar from their SF airport location and drove to my friends place who lives in a private community. I parked my car at the visitor's parking spot. But for some...
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Product
I didn't like
- Rude customer service
I rented a car on 4/10 from the Orlando airport to rush to family member's bedside to say goodbye. I was in a state of distress and got the car and drove 2 hours to the hospital with my 3 kids as soon as I could. I dropped the car off on 4/12 and did not refill the...
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Product
I didn't like
- Customer service i received from the 800 number
- The
Absolutely horrible customer service. So many problems with our rental from the LA airport. After day 1 of the rental we had to exchange our vehicle due a few things not working. We had to go out of our way to do the exchange then we were downgraded! Dollar's mistake...
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I didn't like
- Being downgraded to a lower class vehicle after dollars mistake
LAX rental through Auto Europe it says plainly in the contract that you will be charged 10$ for customer FAC upon arrival. they charged me 37.50, and when I noticed this once I got home and called the 1866 number, Kathy at Dollar told me (very rudely, I might add) that...
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Product
I didn't like
- Customer service would not help me
- Unexpected charges
- Kathy at customer service was rude
I can’t say enough about our great experience renting a car from Dollar. The line moved quickly, the agent smiled and was pleasant and then handed us keys and told us to pick the car we wanted! On top of that they offered us free bottled water and a snack!! After a...
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Product
I arrived in vegas and told the guy at the counter I DID NOT want the extra insurance. I come home and five days later was charged for it. They said I signed the agreement. They slipped it in there when I wasn't paying attention. Called customer service and they said...
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Similar to Dollar Rent A Car
The counter representative trained to sell ad ons was rude and surly when I declined them. She persisted with fear tactics hardsell after I politely declined. Forced to pay over $70 for an easy pass or be fined, a total rip off. I went through 2 tolls total. The car...
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So why did you not just dump it off and go somewhere else to get what you wanted ? I don't know the difference between a Toyota Yaris and a Hyundai Accent other than the fact ...