Dollar Rent A Car

I recently rented a car from Dollar Car Rental at Buffalo Niagara International Airport and was hit with an undisclosed $139.95 fee from PlatePass after the rental period ended. Unfortunately, this experience has left me deeply disappointed with both companies, and I want to warn others about their unethical practices.

When my wife and I picked up the car, the EZ-Pass transponder was already open and active, and we were given no information at the rental desk about optional toll services like PlatePass. As tourists from a city without toll roads, we reasonably assumed the transponder was part of the service. At no point were we informed that using the transponder would automatically enroll us in a $139.95 PlatePass All-Inclusive package.

After returning home, Dollar and PlatePass attempted to charge my credit card, but the transaction was flagged as potential fraud. When I contacted them, they acknowledged that the fees were not clearly explained at pickup and offered only a partial fee reduction, still expecting me to pay administrative charges I never knowingly opted into.

The transponder was pre-activated when we got in the vehicle. We never had a chance to opt in or out. Even if the terms were buried in a lengthy rental contract, it is unreasonable to expect customers to comb through fine print for such critical information. It is clear that Dollar and PlatePass use this hidden-fee tactic to generate revenue at the expense of unsuspecting customers.

If you are planning to rent from Dollar or any company partnered with PlatePass, be extremely careful. Check the transponder before driving off and ask detailed questions about their toll policy.

I hope Dollar and PlatePass address this deceptive practice. But as it stands, I will not be using their services again and strongly recommend renters consider other options to avoid similar issues. To be clear, Dollar, Thrifty, and Hertz are all owned by the same company.

In 2011, a class action lawsuit was filed against Hertz, Dollar, Thrifty, and their partner PlatePass over allegations of undisclosed and misleading toll-related fees. Customers reported being charged excessive administrative fees without proper disclosure, and some were enrolled in toll programs without their knowledge or consent.

The legal proceedings culminated in settlements between 2014 and 2019. Hertz agreed to an $11 million settlement to address complaints that it had charged customers without sufficient notice about the PlatePass fees. Dollar and Thrifty faced similar legal challenges.

These cases highlight a pattern of complaints about the lack of transparency in toll-related programs offered by the Hertz Corporation. Be warned. Better yet, choose another rental company.

Yes I'm pissed at dollar rental car. I'm Sitting at the airport .

Dollar car rental has no cars. So Im Waiting for return cars to come in. My wait time is about a hour. What makes me dissatisfied with this rental company.

I did a pre-check in. I did my part to make check in go faster. But dollar rental couldn't even reach out to me and let me know of the situation. Don't even bother with customer service to complain.

What a joke ! You can't talk to a live person. And the person on the other end of the phone. I could barely make out what was being said.

I was given a email to complain. Just don't bother renting at this establishment.

Ended up with an injury which led me to be unable to drive once we arrived at the Orlando airport was charged $160 extra driver fee that we were told would not happen when I asked before we flew there they said there was no fee we could add my husband when we got there charge it's $160 anyway then our car was broke down that we were supposed to get offered us two other vehicles one was easy for me to get in and out of due to my disability The second one was very difficult to get in and out of The lady in the garage forced me to take the second car even though I told her to give us the first one she offered and she refused to give me the first one so it made my two week vacation very difficult getting in and out of the vehicle when contacting Dollar rental company they refuse to take the additional driver fee off and did not want to compensate for the fact that we had to take a vehicle that made my disability worse

First, this is my second review for Oxnard Airport. Last yr was my first time and rented from my priceline account.

They did not have a reservation for me, regardless of screenshot. I was told it's on me. Dollar guy said priceline does not always show. He said rent on Dollar site, and call and confirm sameday.

I posted on this site my review. The 2nd time was good, as the owner was there. I did ho in and update with a positive experience. 2025, the third time, and I have been overcharged again.

My rsvp was made with a charge of $66.76, and then when I brought the car back, Henry said no, it was $34 a day. I questioned the bill, and he said he gave me a free upgrade. I got a toyota corola. No where did I need nor want a fake upgrade.

I have all the documentation and do not want to go through my bank. Unfortunately, I did go through my bank to right the wrong. The $82.00 charge was credited and was resolved with a $15 dollar credit. I can't wrap my head around why the overcharge again.

Double-check all the small print. When I had to call CS, they said they could see the issue, but this dollar is a franchise, so they said to call out to the franchise owner.

Hello!

Hope this letter finds you well!

I have a feeling that i got charged twice for my Dollar car rent.

On april the 9th, i booked a car from your webpage from 10th to 22nd april (booking reference nr: US16707****, confirmation nr L187083****) and I was charged 370.01USD for that. Seconds later i wanted to change my reservation period to 16-22 april (new reference nr US16708****).

New rental period cost was 230.77usd, changing fee was 60..something and amendable sum was 75.24usd.

On april the 16th i went to your Dollar office and they charged me 722usd (500 deposit and 221.74 for the car rent), rental record nr. 83257****.

Once i returned the car on 22nd, couple of days later i received my 500usd deposit back.

The problem, however, is with the firstly paid sums which i paid on 9th april. I havent received that amendable 75.24 back nor 230.77usd back.

Question - what should we do to get those overpaid first sums back?

With Best Wishes

Chris Valk