Dollar Rent A Car
Reviews and Complaints

While attempting to get home during Hurricane Milton, I rented a car in the Atlanta airport and specifically ask for a Toyota rav 4 or similar vehicle. I was assigned a dodge charger which it did not specify on the ticket.

I later noticed a $30.00 per day upcharge for this vehicle. Additionally, I prepaid tolls for 1 day. After leaving the airport, I called Dollar customer service to see if Orlando airport location was open to return the vehicle as I was only renting for 1 day. I was told they were closed and discovered not know when they would open.

I called again the following day and told the same thing. On the 3rd day I was told when they would open and how long I would have to return the vehicle. On returning, I was charged for 3 days of rental and 3 days of uncharged and tolls.

I complained and was told there was not a phone number to reach the manager who was unavailable. Who do I speak to with this???

On. September 11th I went to pick up my vehicle from Oxnard airport.

It was to be a sprint or similar size. I had it reserved with the complete breakdown of my confirmation number. And my priceline number as well once I got there. II was told that they did not have a sprint and that the only thing they had was a vehicle that was twice the amount.

Regardless of the fact that I had the reservation, he told me at the dollar's rental that they did not have that and the price line was incorrect when they offervehicles online for reservations. I was going to get a 3 day. Car rental for a $117 complete. I ended up with a 2 day car rental with a $200 deposit and a $156 for 2 days.

There was no assistance only that the gentleman kept saying. You can't count on that. You have to call directly to the airport rental office and go from there. I would appreciate some kind of assistance.

I don't understand this.
User's recommendation: Do not rely on dollar auto rental
because I was ripped offSince drop-off and nothing signed by me, I am questioning now if he will give me my $200.deposit back.

Do not use this location.
User's recommendation: Do not rely on dollar auto rentalCo I was ripped offSince drop-off and nothing signed by me, I am questioning now if he will give me my $200.
deposit back. Do not use this location.
User's recommendation: Do not rely on dollar auto rental

Beware! Please save yourself money, time, and frustration and book a car from anyone other than Dollar.

If Dollar is your cheapest option, don't worry, you'll pay later. If you have a question or change of plans that require reservation edits where you need to speak with a human, good luck staying on hold for 30 minutes up to 2 hours. If you are lucky enough to reach a human (that you can't understand), they will jack up the price so much that you begin to believe that you've been redirected to scammers from an independent company in India where they get a cut of the price increase. My flight was cancelled, and I needed to change my pick-up/drop-off dates.

You can't make these kinds of changes on the website forcing you to call. I called the number on the website and double-checked it with Google. After being on hold for 45 minutes, the 'agent' told me that my original $450 reservation was now going to cost $1400. When I questioned the price, I was put on hold.

When the 'agent' returned, I was given a lower price of $1050. When I asked to speak to a manager, I was promptly disconnected. Not having time to wait on the phone again for half the day, I gave up and hoped my reservation had not been cancelled when I arrived at my destination. Upon arrival to pick up my car at the airport Dollar Rental counter, I was shocked, but relieved, to find that my reservation was still active and I was only charged $125 for changing my reservation.

So... who did I speak with on the phone via the number on the Dollar website who wanted to charge me over double for the same reservation? Though I was grateful that I ultimately received a Dollar car, I and others waited over an hour in line to get to the counter while watching every other car rental company sail through their lines leaving only Dollar with a standing line of over 30 people with children and luggage waiting an hour+.

Though the Dollar airport counter employees seemed to be trying, it was a hot mess behind the counter with employees struggling with their computer system, keys, crowd management, and frustrated customers. Please save yourself time, money, and frustration and rent a car from anywhere else!

This dollar car rental office left me with one option, pay twice as much and a large deposit. I had reserved a small sprint (simular) with priceline.

I had all the RSVP on my phone and confirmation. I rented for errands, no trips. The man who I first spoke with (mgr) who said they could not see anything and you have to rsvp 24 hrs in advance. This made no sense as I had shopped online for the best deal.

It was for 3 days at a total of $112. total, and he said nope. The best he had totaled $156. FOR 2 days and a deposit, I might get back on Wed.

I am so confused as I've never experienced this before.

He blames PRICELINE, and PRICELINE said what HE did is not correct. Why is Dollar renting at the very small airport. DO NOT use Dollar unless you are willing to go through them directly, as the mgr said. I am not sure why PRICELINE, EXPEDIA.

BOOKING.COM and more. I wanted a spark, ended up with a V8 gas guzzler. Very disappointing. Then I was told that my $200.

deposit would take two business days for refund. Since it was sent to the bank late yesterday, I am w/o funds till Wed or Thursday. I am so confused, and it completely changed our plans. I drove 50 miles pd $126 with my deposit in limbo and all this for two days.

I have never encountered such a rip-off with a car rental agency. So, he said PRICELINE does not know which cars they have. He said I needed to call him to get rentals. Please share with me anyDO NOT explanation because I was ripped offSince drop-off and nothing signed by me, I am questioning now if he will give me my $200.

deposit back. Do not use this location.