Dollar Rent A Car
Reviews and Complaints
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Verified Reviewer |
Birmingham, England
Unhonored Reservation
Upon arriving at the Birmingham Airport to pick up a rental, I was told that your company had no SUVs . I reserved the car on 11/18/24.
I had been receiving text all day in regards to the rental but none that stated that there were no cars available. All that Im requesting is that my monies be refunded and Im sent a letter to clarify that there was no rental received by me.
Preferred solution: Full refund
User's recommendation: Follow up before you trap to the Birmingham Airport because Dollar rental will leave you wounded with no solid responses as to why.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oxnard, California
Prices and rsvp
I would like to thank both Henry and his staff. Since Dollar was a lowest price I tried with Dollar again, making sure that I rsvp through Dollars own site.
Called to confirm 5 hrs before hand.
It worked great. I look forward to making Dollar my go-to.
It was to be a sprint or similar size. I had it reserved with the complete breakdown of my confirmation number. And my priceline number as well once I got there. II was told that they did not have a sprint and that the only thing they had was a vehicle that was twice the amount.
Regardless of the fact that I had the reservation, he told me at the dollar's rental that they did not have that and the price line was incorrect when they offervehicles online for reservations. I was going to get a 3 day. Car rental for a $117 complete. I ended up with a 2 day car rental with a $200 deposit and a $156 for 2 days.
There was no assistance only that the gentleman kept saying. You can't count on that. You have to call directly to the airport rental office and go from there. I would appreciate some kind of assistance.
I don't understand this.
User's recommendation: Do not rely on dollar auto rental
because I was ripped offSince drop-off and nothing signed by me, I am questioning now if he will give me my $200.deposit back.
Do not use this location.
User's recommendation: Do not rely on dollar auto rentalCo I was ripped offSince drop-off and nothing signed by me, I am questioning now if he will give me my $200.
deposit back. Do not use this location.
User's recommendation: Do not rely on dollar auto rental
Preferred solution: Price reduction
User's recommendation: Call 24 hrs before pickup of vehicle.
Rottweil, Baden-Wurttemberg
Change of pick up time
Hello,
Unfortunately I cannot change my booking myself since I booked through another website. Reference 0D0TFR
We are going to rent a car at Palma de Mallorca airport on April 11 and our flight times changed so that we would like to pick up our car two hours early.
Do you have an email address of the dollar rent a car station at Palma de Mallorca airport so that I can get in contact with them?
Best regards
Daniel Schuller
(Booked through billiger-mietwagen.de bsp auto)
Tampa, Florida
Drop off
I would like to know where I should drop off the vehicle I rented with Dollar car in Orlando Florida airport. I really can't find the exact location where I should make the return anywhere.
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Verified Reviewer |
Milwaukee, Wisconsin
Pending Charges after return of rental.
I picked up a car at MKE General Mitchell Intl Airport on Sunday December 29th 2024 at12:30pm and returned it on Wednesday January 1st 12:50pm. I received a phone call from Dollar Thursay January 2nd 2024 asking did I return the rental or extend it.
I told them I returned it. Dollar has been charging me every since Wednesday New Years Day.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oxnard, California
Agency said rsvp cars not in
This dollar car rental office left me with one option, pay twice as much and a large deposit. I had reserved a small sprint (simular) with priceline.
I had all the RSVP on my phone and confirmation. I rented for errands, no trips. The man who I first spoke with (mgr) who said they could not see anything and you have to rsvp 24 hrs in advance. This made no sense as I had shopped online for the best deal.
It was for 3 days at a total of $112. total, and he said nope. The best he had totaled $156. FOR 2 days and a deposit, I might get back on Wed.
I am so confused as I've never experienced this before.
He blames PRICELINE, and PRICELINE said what HE did is not correct. Why is Dollar renting at the very small airport. DO NOT use Dollar unless you are willing to go through them directly, as the mgr said. I am not sure why PRICELINE, EXPEDIA.
BOOKING.COM and more. I wanted a spark, ended up with a V8 gas guzzler. Very disappointing. Then I was told that my $200.
deposit would take two business days for refund. Since it was sent to the bank late yesterday, I am w/o funds till Wed or Thursday. I am so confused, and it completely changed our plans. I drove 50 miles pd $126 with my deposit in limbo and all this for two days.
I have never encountered such a rip-off with a car rental agency. So, he said PRICELINE does not know which cars they have. He said I needed to call him to get rentals. Please share with me anyDO NOT explanation because I was ripped offSince drop-off and nothing signed by me, I am questioning now if he will give me my $200.
deposit back. Do not use this location.
User's recommendation: Do not rely on dollar auto rental
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Myers, Florida
It is impossible to speak to a representative to get my issue resolved. Please explain the discrepancy between my credit card charge and my receipt
I rented a car from Dollar at RSW airport. I'm returning it tomorrow at Tampa airport.
I was given a receipt for a charge of $110.28, which I charged to my credit card.
When I checked my credit card, I was charged $318. My rental record number is 40239**** and my name is Lucy Stanton.
- Issue with getting my issue resolved
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Verified Reviewer |
Pompano Beach, Florida
I'm been over charged
I was charged for a upgrade in which I never upgrade also declined insurance but was charged as well.
Philadelphia, Pennsylvania
Flat tire
The tire had low air pressure during driving and There was no spare Tire in the car which causes life risk and accidents. I tired to call emergency services but the phone number Dollar company provided was wrong and l couldnt call noboday at night time and middle of the road .
The car company is responsible for all these expenses and my life .
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Verified Reviewer |
Jeddah, Mecca Region
Onlinerajubd@***.com
I am earning 1276 dollars from dollartubedollartube I have completed all the work I am sending the money to the bank please help me why my money is not going I have watched so many videos with a lot of trouble what is the result?
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Verified Reviewer |
Fort Lauderdale, Florida
To inquire about extra charges
I extended my car rental. I called and was quoted $390.00 I give my card info but agin I saw extra charges. Can someone return a call to me please 124* ***-****
Thank you.
Preferred solution: Refund for extra charges
Rochester, Minnesota
Upgrade on rental car
Although the representative was friendly, I felt he didnt clearly explain the upgrade charge. I left the counter feeling it was a free upgrade and instead it was $100 extra.
Was totally confused by the explanation on the contract as it was explained as to what will be a refund when the car was returned. Be sure to ask clearly what you will be charged.
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Verified ReviewerComplaint of extra insurance charge
I found from the receipt that I was charged an extra insurance or assistance charge which I have never requested. When I was picking up the car, I double confirmed with your staff that I don't need any extra service and I showed that my paid booking already has full cover insurance.
According to my booking document, I was supposed to be charged $91.25 when I picked up my car. Please refund all extra charges.
Preferred solution: Refund the extra insurance charge which i reaffirmed to the staff that i don't need
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Memphis, Tennessee
Billing issues
I booked my reservation in advance and paid in full including adding car insurance. The lady at the rental desk act like she couldn't find my reservation.
She then charged me a upgrade fee for a gas vehicle. She also charged me for car insurance all over again. The workers were very unfriendly and seem very confused. I had to wait longer than expected to get my vehicle.
I tried calling customer service but couldn't and email them but haven't received any feedback.I will never, ever rent again from them. They are horrible.
User's recommendation: Don't bother, it's horrible, and they might charge you extra charges like they did me along with terrible attitudes.
White Haven, Pennsylvania
Overcharged
Reservation #LO13046****
Rental Record #54334****
Reserved 6 weeks ahead. Was not made aware of being EV.
Never drove one. Needed to get gas car. Was told $75.00 upgrade.
Feel I was mislead. Please credit my card $75.00.
User's recommendation: Beware!
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It seems like the problem lies more with Priceline. Don't they back their services with any sort of guarantee?
Perhaps you have some sort of recourse through Priceline since they are the ones who offered you a service that ultimately didn't exist or made a deal with you that they did not have the authority to make.
I hope things turn out ok! Best wishes!
My second try working directly with Dollar was seamless and Henry and staff made it so. You might be on to something with priceline and I've never had a problem. Call Dollar or go to their site.