Not resolved

Be very careful what you are being offered. They claim that Kia Soul is the same standard as Hyundai Elantra, Chevy Cruse or Toyota Corolla.

Kia Soul is not even listed on their website as available...if they don't have promised car available they will offer upgrade at an additional charge. Call customer service for the refund. Very shady policy.

They know that while you are tired and with the whole family waiting you will pay more just to be done and they are taking advantage. After calling customer service I finally got my refund but I was not happy with the way they treat you.

Product or Service Mentioned: Dollar Rent A Car Car Rental.

Reason of review: Problem with delivery.

Monetary Loss: $52.

Preferred solution: Let the company propose a solution.

I liked: Shuttle drivers.

I didn't like: Customer service at the location.

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