Not resolved
1 comment

When I arrived at the Dollar desk to collect the car I was in a hurry as my wife had been taken ill on the plane and I wanted to get away as quickly as possible to get to the hospital. This was already a bad start to our honeymoon.

So you can imagine I was in a real hurry but then had to spend a very long time at the San Francisco Airport desk insisting to the guy that I did not want to upgrade to a convertible, he just kept going on and on about upgrading, and I just kept telling him I did not want to pay a single thing extra than what we had already paid for (through CarHire300) and I refused to upgrade to any additional packages. It was ridiculous, I must have repeated my self 100 times or more - I said very clearly "NO I do not want to pay for anything more than the car rental which is already paid".

He said ok and then passed me the contract across the desk and keeping his hand on the contract at all times, pointed where to sign, which I did, took the keys and left.

I did asked him about petrol and what type the car took, he advised that the car had a full tank already, when I asked how much that would cost he said not to worry about it we would not be charged and to bring it back empty, which I thought was a bit weird, but had no time to query it - now I see why!

He never mentioned anything insurance or road safe and certainly did not inform me to expect any additional charges. I only signed it where he said to, I did not agree to any charges - yet here is what was taken additionally:

$104.85 - Personal Protection Plan.

$89.85 - Optional Supplementary Insurance called "˜Road safe plus' (This is a top up insurance that covers for items that are not normally covered in the standard breakdown package)

$27.64 - "˜Conferrecchg' (This is tax payable on any extras)

$15.87 - "˜State Tax' (This is also tax payable on any extras)

$54.11 - Pre paid fuel

$292.32 - Total Amount

I did not agree to any of these additional extras, we were already on an extremely tight budget for our honeymoon so there's absolutely no way I would have initialed for them.

This is absolutely terrible, I feel totally tricked. Was the guy at the desk on commission!! How could this have happened when I did not agree to those charges!!!

Is this how Dollar gets money by tricking people into signing for something they know nothing about!! I am totally disgusted and do not intend to let this rest until I get a full refund.

Review about: Dollar Rent A Car Car Rental.

Had an Experience with Dollar Rent A Car?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#302221

The same thing happened to my husband.He told them he wanted no insurance and I had already purchased insurance through a travel agency in addition to our full auto insurance that covers rentals.

I started a fraud investigation through my bank, and the Federal Trade Commission asked that I report the incident to the state attorney's office.

The bank refunded me the disputed amount.Never again will I use their services.

You May Also Like

Enterprise Rent A Car - Do not rent car from Enterprise(especially people come from Asia) Enterprise Rent A Car "Do not rent car from Enterprise(especially people come from Asia)..." Read more Dollar Rent A Car - Rented a car, paid twice as much as my secured quote! Dollar Rent A Car "Hiring a car online through Dollar rental was easy. The rest of my experience extremely distressing. Upon booking online, using their website I Secured a 'city special deal' for my 28..." Read more Enterprise Rent A Car - Wheels/Tires STOLEN from personal vehicle left at Enterprise Enterprise Rent A Car " We dealt with DESPICABLE, INSULTING customer service after having four wheels and tires stolen from our personal vehicle that was left on their lot during our vacation. Our wheels..." Read more Dollar Rent A Car - Obscene "Cleaning Charge" Dollar Rent A Car "Rented a car from LGA Dollar Rent A Car facility (LaGuardia in New York). Rental contract mentions NOTHING about any special animal cleaning services required. In fact only mention of..." Read more Xlibris - Found this business to be a scam.  Xlibris "This business is focused on getting money from the author looking to self publish. Much of what it does is not about publishing it's a scam. I suspect thousands of..." Read more Craft Holsters - Unique hand made holster! Craft Holsters "Fantastic product made of top quality leather, nicely designed at the same time elegant , very strong and ... affordable! The stitching is particularly beautiful. It is a real pleasure..." Read more Lazada Malaysia - Order item tak sampai,di cancel,refund Lazada Malaysia "Pada 11/10/17,Lazada email saya menyatakan saya cancel order..tetapi saya tak melakukannya.. Pada 12/10/17,Lazada email saya menyatakan sudah refund wang saya sebanyak RM1312.50 tetapi saya telah update akaun bank saya tiada..." Read more Extra Space Storage - Worst experience ever Extra Space Storage "...When I went to remove my belongings everything had mold on it..." Read more