So almost a 2 weeks ago i went to the location at bwi airport. I tried to get the car i pre rented the girl at the counter was nasty from the start.
She took every card i had charge me for deposit everything said my airplane booking didnt add up. She yelled at me for a card that she claim was relaodable i said its my bank card she yelled again. i asked to speak to the manager he was even more nasty. i asked for money back he told me i did 3rd party booking which i didnt.
He refuse to help after i address his nasty behavior he then called the cops and ran off. The cops came and stood there dumb founded.
Now i called asked for my money back and have not received it.
I really wish the manager loses his job for making a false report. That was not necessary but of course when you address people nastiness some become violent like he did.
Product or Service Mentioned: Dollar Rent A Car Manager.
Reason of review: Poor customer service.