Dollar Rent A Car - We were told that the plate pass service was included yet we were charged $80.26 for admin fees and toll charges!
Re: Rental Agreement No. 3U0070405
On 25 February 2015, my friends and I rented a full size car from Dollar (Ref: 521751110) for our Florida trip. We paid for the full size car rental in full and expected to pick up the full size car on the designated date (i.e. 6 April 2015) at Dollar's Cape Canaveral branch.
On 6 April 2015, we reached Dollar at Cape Canaveral and were told after an hour-long wait that there was no full size car available. Instead we were informed by your staff that we had to accept whichever car was available or leave. Eventually we settled for a much smaller car despite paying Dollar for a full size car. We were not refunded the difference in rental between the smaller car (which we had to take) and the full size car (which we had already paid for but did not receive).
We also requested for the toll package (i.e. plate pass service) and your staff informed us that it was included so we drove off and crossed a few toll roads believing that we had the plate pass service.
Unfortunately, I have since received a Notice of Toll Amount and Admin Fee For Rental Car Toll Charge on 1 May 2015 informing me that our rental car was not equipped with the Plate pass service and I have to pay $80.26 (admin fee of $75 and a toll amount of $5.26). I am disappointed because I had requested for the plate pass service and was misrepresented that the plate pass service was included in my rental package.
To resolve the problem, I would appreciate it if Dollar could refund the admin fees of $75. I will pay the toll amount of $5.26. I look forward to your reply and a resolution to my problem. Thank you.
yapcp wrote the review because of not as described at Dollar Rent A Car. Reviewer claimed that he or she lost $75 and wants Dollar Rent A Car to issue a full refund.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.